What are the responsibilities and job description for the Front Desk Associate position at NFM & J LP?
What You’ll Do:
- Deliver outstanding, personalized guest service that goes beyond expectations
- Warmly greet guests and manage check-ins and check-outs efficiently and accurately
- Anticipate and respond to guest needs with professionalism and a positive attitude
- Collaborate closely with housekeeping and maintenance to ensure every room and facility is guest-ready
- Utilize the property management system to handle reservations, payments, and guest requests
- Communicate with guests through GXP, a real-time messaging platform that helps us respond quickly to guest requests and enhance their stay experience
- Maintain an inviting, clean, and organized front desk and lobby environment
- Support seamless shift transitions by coordinating with both day and night teams
- Assist guests with billing questions, local information, and hotel policies
Who You Are:
- A polished, personable professional who excels in guest engagement
- A multitasker who stays calm, organized, and enthusiastic during busy shifts
- Previous experience in hotel front desk or customer service preferred
- Familiarity with FOSSE or similar hotel systems is a bonus
- Experience with GXP or similar guest communication platforms is a plus
- Flexible to work swing shifts, including afternoons, evenings, weekends, and holidays
United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.