Outpatient Clinic Site Director

NFI Massachusetts, Inc., a private, nonprofit human service organization, is currently seeking a Site Director for the Outpatient Clinic in Haverhill, MA.

The mission of NFI’s Ambulatory Services Division is to provide the highest quality mental health and substance abuse treatment and prevention for our consumers. We treat everyone with dignity and respect and foster an environment which supports individuals and families in their personal development.

The Outpatient Clinic Site Director provides leadership and guidance to clinical and administrative staff, drives strategic initiatives, and ensures all services meet regulatory standards and organizational goals. The director is accountable for financial performance, quality improvement, and fostering a collaborative, ethical, and patient-centered culture.

Key Responsibilities:

• Oversee day-to-day operations to ensure optimal efficiency in service delivery, patient flow, and resource utilization.
• Manage budget and analyze key performance indicators and clinical data to identify trends and evaluate program effectiveness.
• Lead the development and implementation of operational policies and procedures.
• Oversee quality assurance and performance improvement initiatives to elevate the standard of care and patient outcomes.
• Ensure compliance with all federal, state, and local regulations, as well as accreditation standards (e.g., Council on Accreditation).
• Supervise the maintenance of accurate and confidential electronic health records (EHR) and clinical documentation.
• Provide direct supervision, mentorship, and professional development opportunities for clinical and operational staff.
• Conduct regular performance evaluations, address issues, and resolve conflicts to ensure a productive and healthy workplace.
• Collaborate with other directors, executives, and departments to ensure seamless integration of clinical and administrative functions.
• Develop and maintain relationships with stakeholders, including community partners, referral sources, and other healthcare providers.
• Represent the organization at community events, meetings, and conferences to promote agency mission.

Qualification:

• Education: A master’s degree in a mental health-related field (e.g., Social Work, Counseling) or Healthcare Administration, Business Administration, or a related field is strongly preferred.
• Experience: A minimum of 5 years of progressive leadership and management experience within the behavioral or mental health sector.
• Skills:
  • Strong strategic and analytical thinking skills.
  • Exceptional leadership, communication, and interpersonal skills.
  • In-depth knowledge of behavioral health regulations, clinical practices, and care delivery models
  • Proficiency in budgeting, financial management, and using EHR and other healthcare information systems.
  • Ability to resolve complex problems and work effectively in a fast-paced environment.

Salary: $95,000 - $105,000

NFI Massachusetts offers a comprehensive benefits package for full-time employees, including:

• Medical, Dental & Vision Insurance (multiple plan options)
• 403(b) Retirement Plan with potential employer match
• 3 Weeks Paid Vacation 11 Paid Holidays Paid Sick Leave
• Company-Paid Life & Long-Term Disability Insurance
• Tuition Reimbursement (up to $2,500 per year)
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs (EAPs)
• Voluntary Benefits: Pet Insurance, Home & Auto, Legal Plan & more!
• Employee Referral Bonus Program

NFI Massachusetts Inc., is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We seek to empower individuals and support the diversity and inclusivity within our workforce.

NFI Massachusetts participates in E-Verify to confirm employment eligibility as part of the I-9 verification process.