ERP Product Manager

About NFF

Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services.   Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).  

NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.

NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.

About this Position / Responsibilities

• Product Strategy & Roadmap
• Develop and maintain a strategic roadmap for ERP systems (e.g., Banner, Salesforce, Peoplesoft, Workday)
• Align ERP initiatives with university priorities, operational needs, and regulatory requirements.
• Stakeholder Engagement
• Collaborate with administrative departments (Finance, HR, Registrar, Procurement) to gather requirements and feedback.
• Translate business needs into technical specifications and product features.
• Project Management
• Lead ERP-related projects including upgrades, module implementations, and integrations.
• Manage timelines, budgets, and cross-functional teams to ensure successful delivery.
• System Optimization
• Monitor system performance, user adoption, and data integrity.
• Identify opportunities for automation, process improvement, and enhanced reporting.
• Governance & Compliance
• Ensure ERP systems comply with university policies and external regulations (e.g., FERPA, HIPAA, financial reporting standards).
• Support audits, data governance initiatives, and risk management efforts.
• Vendor & Technology Management
• Manage relationships with ERP vendors and consultants.
• Evaluate new technologies and modules to enhance ERP capabilities.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, or related field (Master’s preferred).
• 5 years of experience in ERP product management, business systems analysis, or enterprise application support.
• Strong understanding of ERP platforms (e.g., Banner, Salesforce, Peoplesoft, Workday) and university administrative processes.
• Experience with project management methodologies and tools (e.g., Agile, PMP, Jira).
• PMP Certification
• Excellent communication, stakeholder management, and problem-solving skills.

Preferred Skills:

• Experience in higher education or public sector ERP environments.
• Familiarity with data integration tools and APIs.
• Knowledge of business process mapping and change management.
• Understanding of accessibility and inclusive design in enterprise systems.

NFF Disclosures

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.

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