What are the responsibilities and job description for the Inside Sales position at Nexus Power?
The Inside Sales Specialist (OEM) provides customer service to buyers of electrical equipment in Nexus Power's territory for the manufacturers we represent. The role provides quotes, processes orders and manages execution through delivery.
This role supports more than one OEM product line: ABB ELDS (about 50% of time), ABB ELIP (about 25%) and other OEM lines (about 25%). When two lines need something at the same time, Chris Schroeder and Andrew Cyprian decide what comes first.
Essential duties and responsibilities
Customer service and sales support
- Respond to inbound requests by phone, email and other channels with exceptional customer service.
- Serve as the liaison between our electrical manufacturers and our customers.
- Work with Nexus Power outside sales professionals to grow sales.
Quoting and order management
- Use manufacturer systems for quotation and order entry.
- Review and manage purchase orders through delivery.
- Perform other related duties as assigned.
Key relationships
- External: customer buyers and project managers; manufacturer quotation specialists and order managers.
- Internal: Nexus Power outside sales professionals and OEM team leadership.
How success is measured
- Responsiveness: acknowledges or acts on every communication within 24 hours.
- Speed: turns quote and order requests around quickly.
- Accuracy: consistent attention to detail on quotes, orders and POs.
- Feedback: positive feedback from customers, manufacturers and internal teams.
Systems and tools
- Microsoft: Outlook, Teams, Office Suite, SharePoint.
- Manufacturer quoting and ordering: Salesforce, eConfig, SPINE, Empower.
- Customer vendor portals: Ariba, Coupa, ProCore.
Qualifications
Required
- High school diploma or equivalent.
- 3 years of customer service experience in any fast-paced industry (telecom, food service, hospitality and the like).
- Strong attention to detail and a habit of following through.
- Comfort with Microsoft Office (Outlook, Excel, Teams).
Preferred
- Associate's or bachelor's degree, ideally technical.
- Electrical inside sales experience.
- Familiarity with low- and medium-voltage electrical products.
- Experience with Salesforce, ProCore, Ariba or Coupa.
Physical requirements and work environment
- This role works on-site in the Salt Lake City office, Monday through Friday, 8am to 5pm, in a standard office setting.
- It requires extended periods of computer work and frequent phone calls.
- Nexus Power is a drug-free workplace. Employment is contingent on a pre-employment drug screen and background check.
- Reasonable accommodations may be made to help individuals with disabilities perform the essential functions of the role.
Equal employment opportunity
Nexus Power is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any other status protected by federal, state or local law.
This job description lists the main functions of the role. It is not a complete list of duties. Responsibilities may change based on business needs.