Feed Billing Specialist

Position Overview

The Feed Billing Specialist is responsible for managing the billing process for customers and members related to feed manufactured and delivered across all company Feed Mills. This role ensures billing is accurate, timely, and properly documented while supporting efficient financial and customer service operations. In this role you will also provide support to the grain department by helping with scale, answering phones and helping with walk in customers when needed.

Key Responsibilities

Billing Accuracy and Administration- Ensure the accuracy, completeness, and timeliness of billing information for customers and members. Review billing data, identify and correct errors, and prepare invoices and other billing materials for processing. Perform general bookkeeping responsibilities, including data entry and maintaining accurate records, invoices, and supporting documentation related to amounts due for products purchased and services provided.

Feed Mill Data and Record Management- Accurately enter bookings and related information into Feed Mill Manager and maintain organized, reliable records to support billing, production, and customer service processes. Prepare and distribute daily and weekly data files to customers based on individual account requirements, ensuring information is accurate, timely, and communicated in the format requested.

Process Efficiency and Problem Resolution- Maintain and improve billing and administrative processes to promote efficiency, accuracy, and consistency across Feed Mill operations. Collaborate with customers, third-party institutions, and internal team members to research and resolve billing discrepancies, data inconsistencies, and other issues, following through to ensure accurate and timely resolution.

Customer Service and Communication- Serve as a knowledgeable and responsive point of contact for customers by providing support and information regarding products, services, billing, and account needs. Communicate professionally with customers by telephone, email, and in person, while building positive working relationships and ensuring questions and concerns are addressed promptly.

Grain Receiving and Office Support- Support daily operations by weighing incoming grain trucks and accurately grading grain in accordance with established procedures. Answer incoming telephone calls, direct calls to the appropriate individuals, take accurate messages, and provide general administrative support to help ensure effective communication and smooth day-to-day operations.

Preferred Qualifications

• Associate degree required or related experience.
• Three to five years of experience in an administrative role.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.

· Ability to work independently.

Core Competencies

Process Knowledge & Execution – Demonstrates a strong understanding of accounting processes, procedures, and organizational policies while consistently executing responsibilities accurately and efficiently. Follows established workflows, meets deadlines, and ensures tasks are completed in compliance with company standards and financial controls.

Communication & Collaboration – Communicates professionally and effectively with customers, vendors, and team members while building positive working relationships across departments. Shares information clearly, listens actively, and collaborates with others to achieve departmental and organizational goals.

Problem Solving, Adaptability & Initiative – Identifies challenges, evaluates solutions, and takes proactive steps to resolve issues in a timely manner. Adapts to changing priorities, embraces new processes and technologies, and demonstrates initiative by seeking opportunities to improve workflows and support team success.

Attention to Detail & Accuracy – Maintains a high level of precision in all financial and administrative tasks by carefully reviewing work, identifying discrepancies, and ensuring data integrity. Produces accurate, reliable results while maintaining confidentiality and adhering to established procedures.

Analytical Thinking & Modeling – Applies logical reasoning and analytical skills to interpret financial information, identify trends, and support sound business decisions. Evaluates data for accuracy, recognizes patterns and potential issues, and uses available information to recommend effective solutions and improve operational efficiency.

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $40,383 - $53,414