Field Services Engineer (Telecom)

Job Summary:

The Transport and Facilities Engineer plays a critical role in ensuring the reliability, performance, and operational readiness of network transport hubs and facility infrastructure. This position is responsible for installing, provisioning, maintaining, and troubleshooting transport equipment, dark fiber, DWDM systems, and related network elements across hub offices, data centers, collocation sites, and customer locations. In addition to technical transport responsibilities, the role serves as a primary point of contact for building-related issues, overseeing contractor work, supporting facility maintenance, monitoring power systems and generators, and responding to alarms and emergencies in coordination with the NOC.

This position works cross-functionally with Network Engineering, Sales Engineering, Service Delivery, and other operational teams to support new installations, resolve outages, and maintain service continuity. With responsibilities spanning fiber testing, equipment installation, electrical support, inventory management, and general facility upkeep, this role is essential to maintaining secure, efficient, and high-performing network and facility operations in the Houston market.

Competencies:

• Responsible for understanding and adhering to company policies
• Deliver timely results, ensure output is accurate and of high quality, focus on reliability
• Build domain knowledge and awareness of industry best practices
• Aware of larger strategy; complete tactical actions to support strategy and can contribute to discussions
• Competent in own role; aware of adjacent roles
• Understand position in value chain and impact on other roles
• Understand my role and how I impact our customers' experience
• Communicate clearly and ask questions for clarification
• Escalate risks to leadership
• Collaborates openly and effectively with team members and across the organization

Supervisory Responsibilities:

• None

Culture:

Each team member has a responsibility to support and operate in alignment with our culture and company values. The behaviors and actions for each value may be different depending on the team member’s role and are critical to both the success of team members and the company.

Duties/Responsibilities:

• Maintain and perform trouble and alarm isolation on Network Hub Switches and other network elements
• Inspect Office Batteries, Power Plants, and Emergency Generators (site walks)
• Install, maintain, and provision Transport and MUX equipment in the Network Transport Hub office and at collocation sites, Data Centers, and customer sites
• Troubleshooting abilities on Dark Fiber and DWDM Transport
• Interact with customers on new installations, disconnects, and troubleshooting
• Cable, connect, and install peripheral equipment or customer premises and Data Center equipment
• Analyze and clear customer troubles and network outages
• Place physical wiring, fiber connections, and test and accept multi-level transport facilities
• Perform General maintenance on all Network Transport Hub Equipment (i.e.: Cleaning or changing filters; changing packs; keeping the work area clean, free of hazards and dust: (sweeping and mopping floors).
• Interact with vendor personnel (AT&T, Frontier, Fiber Light, Spectrum, CenturyLink, Etc.).
• Coordinate with sales engineers, network engineers, and Service Delivery Installation Coordinators on the installation of cabinets, power, and hardware as needed for datacenter customers
• Assist other departments with office requirements including but not limited to Field Services, Provisioning, NOC, Voice Operations, IPENG, Network Engineering and Central Office Technicians
• Acts as the primary contact for any building issues, emergencies, and repairs
• Monitors contractor performance and works closely with outside vendors and contractors to ensure work is completed in facilities according to specifications
• Assists with maintaining building security and works with the NOC to immediately respond to building emergencies and alarms on a 24/7 basis
• Assists the Facilities management in preparing the annual maintenance budget
• Performs basic electrical work and determines when an electrical contractor is required
• Transport of goods or equipment to various sites assigned
• Performs various other maintenance duties as assigned by management