Network Operations Center Technician

Hiring: Technician-NOC (Network) II

Location: Cary, NC (Hybrid)

Duration: Contract- 12 months to 30 months

Environment: 24x7 Operations Support

No C2C, only W2 candidates

Must be eligible to obtain a Government Confidential Security Clearance

We are seeking a Technician-NOC (Network) II to support Verizon's Global Customer Operations team. This role is ideal for candidates with networking, NOC, service desk, or telecom operations experience who enjoy troubleshooting network issues and delivering excellent customer support.

Responsibilities:

• Monitor and support customer network environments

• Troubleshoot routing, switching, and wireless network issues

• Manage and document incidents using ticketing systems

• Escalate complex technical issues to engineering teams

• Monitor ticket queues and ensure SLA compliance

• Provide exceptional customer support and technical assistance

• Support business and government customer environments

Required Skills:

• 3–5 years of networking or technical support experience

• Knowledge of routing, switching, and wireless technologies

• Experience working in a NOC, service desk, or operations environment

• Strong troubleshooting and communication skills

• Ability to work in a 24x7 support environment, including nights, weekends, and holidays as needed

• Bachelor's degree or equivalent experience

Preferred:

• CCNA, JNCIA, or similar networking certification

• ITIL knowledge

• Service provider or telecom experience

• Experience with ticketing systems and incident management

• Company Description

What you didn’t know about us:

• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

• Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
• You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
• #JobsAtKellyTelecom