Data Center Operations Lead

We are seeking an experienced Data Center Site Lead to oversee and coordinate on-site data center operations in Columbus, OH. In this role, you’ll manage a team of dedicated technicians, ensuring service excellence, operational safety, and compliance with company standards and Service Level Agreements (SLAs).

This position requires strong leadership, hands-on technical expertise, and the ability to deliver outstanding customer service in a fast-paced data center environment.

Key Responsibilities

Customer Communication

• Build trusted relationships with customers through regular communication.
• Provide detailed, high-quality reports as scheduled or requested.

Team & Operations Leadership

• Manage technician scheduling, ticket assignments, and workforce availability.
• Supervise third-party vendor activities and ensure adherence to company standards.
• Conduct daily site inspections for safety, performance, and cleanliness.
• Address and resolve operational or interpersonal issues promptly and professionally.

Safety & Compliance

• Maintain a strong safety culture under the company’s Occupational Health and Safety (OHS) framework.
• Perform regular safety audits, risk assessments, and incident reporting.
• Ensure proper use of PPE and immediate response to unsafe behaviors or conditions.

Project Management

• Coordinate on-site activities across disciplines to meet project goals, costs, and timelines.
• Monitor implementation schedules to ensure consistent delivery quality.
• Recommend and integrate improvements to on-site processes and workflows.

Required Qualifications

• Bachelor’s degree or equivalent technical qualifications.
• Minimum 5 years of hands-on data center experience (transport focus preferred).
• Minimum 2 years of supervisory or team leadership experience.
• Proven project management experience meeting cost, quality, and timeline targets.
• Strong communication and decision-making skills with the ability to work independently.
• Physically capable of performing job duties (lifting up to 50 lbs, working at heights, walking between sites).

Training & Certifications

Candidates must hold or be able to obtain:

• OSHA 10-hour and 30-hour General Industry certifications
• CPR/First Aid certification
• Ergonomics training
• Ongoing refresher training as required.

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!