What are the responsibilities and job description for the Support Analyst position at NexTech Solutions?
Job Title: Support Analyst
Location: Memphis, TN (Onsite)
Overview
We are seeking a detail-oriented Support Analyst to assist with real-time location systems (RTLS) and asset tracking operations within a fast-paced environment. This role focuses on maintaining tracking devices, supporting staff with badge-related needs, and ensuring accurate monitoring of equipment and personnel safety systems. This is a hands-on, onsite position ideal for someone who enjoys both technical troubleshooting and operational support.
Key Responsibilities
- Monitor and replace batteries in tracking devices and staff safety badges
- Check performance and status of RTLS hardware across assigned areas
- Assign and track staff safety badges while maintaining accurate records
- Review badge usage and follow up on inactive or unused devices
- Collect and redeploy unused badges
- Tag and track equipment and assets using the tracking system
- Perform routine system checks to ensure devices are functioning properly
- Support staff with badge-related questions, replacements, and troubleshooting
- Maintain detailed documentation of assignments, updates, and system activity
Required Qualifications
- High school diploma or associate degree required
- 13 years of experience in technical support, asset tracking, healthcare support, or a related field
- Experience working with hardware devices such as tags, badges, or sensors
- Strong attention to detail and ability to follow structured processes
- Basic troubleshooting and problem-solving skills
- Clear communication skills with both technical and non-technical users
- Strong organizational and time management abilities
Preferred Qualifications
- Familiarity with RTLS systems or asset tracking platforms
- Experience working in a healthcare or clinical environment
- Exposure to tracking dashboards or reporting tools
How to Apply
If you are interested in this opportunity, please submit your resume for confidential consideration. We look forward to connecting with qualified candidates who are eager to contribute in a hands-on, team-oriented environment.