What are the responsibilities and job description for the Application Support Analyst position at NexTech Solutions?
Application Support Analyst
WMS Application Support Analyst (Hybrid Memphis, TN or Remote)
If youve supported warehouse or operational systems and enjoy solving complex issues while improving how things work this is worth a look.
Were hiring a WMS Application Support Analyst to support a critical warehouse management platform post-implementation. This role sits at the intersection of operations and IT troubleshooting issues, supporting users, and helping optimize system performance.
Overview
Youll take ownership of application support, working closely with business users, IT teams, and external partners to keep systems running effectively and improve processes over time.
Responsibilities
- Support and troubleshoot warehouse management and related business applications
- Investigate issues, perform root cause analysis, and drive resolution
- Partner with stakeholders to gather requirements and translate needs into solutions
- Support testing and validation of system changes
- Identify process gaps and recommend improvements
- Collaborate with internal teams and vendors to deliver enhancements
Required Skills
- 4 years in application support, business systems, or similar role
- Experience supporting a WMS system
- Strong SQL skills for troubleshooting and data validation
- Experience with Jira or similar tools
- Solid understanding of system lifecycles and support processes
- Strong communication and problem-solving skills
Nice to Have
- Experience with WMS platforms like Manhattan, Softeon, Blue Yonder, SAP EWM, Oracle WMS, or similar
- Exposure to supply chain or operational environments
- Experience supporting CRM (Salesforce) or enterprise applications
How to Apply
Submit your resume for confidential consideration.