What are the responsibilities and job description for the Front Desk Associate position at Next Generation Recruitment and Staffing Agency?
Our client, a luxury hotel in Buckhead is seeking a Front Desk Associate to join the team. We are looking for highly organized candidates with excellent people skills who can work flexible shifts, including 3pm-11:30pm. In this position, you will be responsible for providing front-desk services to guests, handling various administrative duties, and performing other duties as assigned. The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Pay: $17/hr - Paid weekly
3pm-11:30pm
Front Desk Associate Responsibilities:
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
Front Desk Associate Requirements:
- High school diploma or GED.
- 2 years of experience as a front desk associate, customer service, or similar role preferred.
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
- Flexible schedule, including weekends and holidays.
Salary : $17