Business Process Management

Business Process Management - Health Insurance

Remote

Note:

10 years overall

4 working at a consultative / senior level enterprise wide process management role

Process design and improvement

Process discovery (5 Whys)

Facilitation skills

Key is ENTERPRISE WIDE experience

Experience with process improvement in the Health INSURANCE industry is a must!

Must work east coast hours.

PURPOSE:

This position will play a key role in delivering on all aspects of enterprise wide, cross functional process management initiatives including developing process architecture and hierarchy, process transformation, process automation and reengineering. The incumbent will function as a champion of process improvement methodologies and implementation throughout the organization. This individual will help drive the measurement of business effectiveness, research business processes and practices and analyze process data to develop and implement sustainable, repeatable and quantifiable operational and strategic process improvement. This individual will be part of the BPM center of excellence team that will drive process improvement initiatives and bring efficiency, effectiveness and a culture of continuous improvement to the organization.

ESSENTIAL FUNCTIONS:

40% Develop industry standard best practices for process management, innovation and continuous improvement across the enterprise

25% Develop framework to align process architecture with strategic business capabilities and govern linkages. Ensures that policies and procedures align with corporate vision

20% Develop core program framework, governance structure, tools and templates for delivering cross functional process improvement initiatives

15% Manage resources (change agents and champions) within a matrix environment to lead process improvement initiatives across the enterprise. Engage in training activities with change agents and champions to develop this capability and skill set across the enterprise.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Business Management or related field

Experience: 10 years relevant business process specialization (i.e. business process management, consulting or other applicable business process transformation experience).

In Lieu of Education

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

Knowledge, Skills and Abilities (KSAs)

Skill in analyzing and organizing technical data, Expert

Proficient in Microsoft Office programs., Advanced

Knowledge of web based applications and documentation tools., Expert

Excellent communication skills both written and verbal., Expert

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications

Certified in Business Analysis -PMI Upon Hire Pref

CSSBB - Six Sigma Black Belt BPMI Certification Pref