What are the responsibilities and job description for the Account Manager position at NEXHR?
Position Summary
The Sales Executive position is responsible for managing assigned territory. Key responsibilities
include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. The role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job.
Key elements of the role:
Customer Satisfaction: managing the relationship with the customer in a manner that prevents
attrition.
Propose chemical and/or digital solutions to lower customers costs, identifying process
changes and assisting customer with implementation, optimizing applications or process
variables/controls. Documented and signed ROBI for all current application and future projects for
each account.
Commercializing new applications, increasing volumes of existing applications to improve
customer performance, working with sales manager to identify target applications
Reporting/Service: Servicing the account in a manner that keeps the customer
happy.
Competencies Needed for Success
• Drives Engagement - Creating a climate where people are motivated to do their best to help
the organization achieve its objectives
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared
objectives
• Communicates Effectively - Developing and delivering multi-mode communications that
convey a clear understanding of the unique needs of different audiences
• Develops Talent - Developing people to meet both their career goals and the organization's
goals
Minimum Requirements to Apply
• Bachelor's degree
• Job Related Experience: 4-6 years
• Talent development
• Facilitation/training skills
• Metrics/data analytics
• Communication training