What are the responsibilities and job description for the Account Manager position at NEXHR?
This position is looking for someone who has experience of working in an operational position within a Pulp/Paper mill OR has sold speciality chemicals into a Pulp/Paper or Water Treatment environment.
Position Summary
The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.
Key Responsibilities
Revenue Growth & Account Expansion
- Drive year-over-year revenue growth through cross-selling and upselling.
- Handler orders and other requirements by communicating effectively with customers or distributors.
- Identify and commercialize new applications within existing and new customers.
- Prevent attrition and actively maintain relationships to support long-term retention.
- Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics.
- Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.
- Drive acquisition of new applications by identifying and securing wins.
- Increase share of wallet across accounts within the region through strategic account development and relationship management.
Account Retention and Relationship Management
- Develop and maintain relationships with key decision makers to enable account penetration.
- Maintain retention rate across assigned accounts, proactively addressing potential attrition risks.
- Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.
- Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction.
Strategic Account Ownership
- Implement the 8 Business Management Standards (8BMSs) where applicable
- Act as the key point of contact for customer accounts.
- Build multi-level relationships across customer functions (operations, purchasing, etc.).
- Resolve issues promptly and proactively manage account satisfaction.
Internal Collaboration
- Partner with customer service, planning, lab, R&D, and supply chain to align on goals.
- Collaborate with field service teams to ensure high service standards without owning daily execution where applicable.
- Align internally to support commercial strategies and customer needs.
- Implement and adopt Digital enabling tools (Ackumen and Dynamics)
Application Reliability & Service Oversight
- Monitor application results and conduct tests for optimal performance.
- Troubleshoot and resolve process issues quickly.
- Write and maintain accurate service reports.
- Maintain and manage customer equipment to ensure uptime and reliability.
Basic Qualifications
- Bachelor's degree (BA/BS) from four-year college or university or equivalent industrial experience
- Degree: Pulp & Paper, Chemical Engineering, Chemistry, or Biology Degree preferred
- 5 years related experience and/or training in pulp, paper, and water treatment
- Specific training in pulp/paper science or packaging desired
- Knowledge of Industrial Processes related to the segment
- Experience in Sales or application of chemical products in industry
Salary : $110,000 - $120,000