Customer Success Manager

About NexHealth Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting patients, doctors, and developers. We're the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive healthtech companies. Here's some of what we've accomplished: $125M Series C at $1B valuation Manage more than 38 million patient records 100%+ annual revenue growth Top 10% of Inc. 5000 (2022) Account Management at NexHealth In a world of one-tap car rides and meal delivery, patients expect to access healthcare anytime anywhere. We're pursuing a future where patients can seamlessly book appointments and connect with their healthcare stakeholders online. To do this, doctors are striving to modernize their businesses and look to NexHealth for help. In many cases, our customers are transitioning from an analog patient experience to a digital one for the first time. Our customer success team plays a critical role in earning our customers' trust by supporting them step-by-step through this critical change. What You'll Do: You will manage a portfolio of SMB/MM clients and guide them in achieving their desired outcomes. You will be their main point of contact and lead engagement sessions with their champions and executives. The best candidates are great customer relationship builders and influencers with both strategic leaders and frontline team members. The role ensures enterprise customers have a successful engagement throughout the full lifecycle: from onboarding to adoption to growth. You'll work in conjunction with our Customer Support and Onboarding teams to ensure a successful, long-term engagement strategy. This is the ideal opportunity for motivated individuals who love to challenge status quo and go above and beyond for both their customers and teams. What You'll Bring At least 5 years experience working in challenging, customer-facing roles, within the SaaS industry with SMB/MM clients Passionate and naturally curious about technology, and love working in a fast-paced start-up environment that's constantly changing Empathetic to the challenges unique to healthcare practices and are able to anticipate client needs and concerns before they arise Problem solver and results driven, you can quickly think on your feet Excellent organizational and time management skills Team player who takes pride in your work and goes the extra mile to ensure the job is done right Ability to develop trusted relationships quickly and find creative solutions Ability to explain technical concepts in an easy to understand manner Get your hands dirty and are energized by working with a dynamic and supportive team NexHealth Values Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers. Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses. Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication. Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster. Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions. Benefits Competitive salary plus equity Full Medical, Dental and Vision 401K, HSA Unlimited PTO

Salary : $59,000 - $86,000