What are the responsibilities and job description for the Customer Success Manager position at Lumion?
Customer Success Manager | full time, in-person, South Jordan, UT
About Lumion: Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life-changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high-impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top-tier venture firms, including but not limited to TTV Capital, Tusk Ventures.
Position: Customer Success Manager
The Role We are a fast‑growing startup looking for a highly motivated individual to be the face of Lumion to our partner schools. Your primary objectives are to champion partner success, drive adoption and utilization of Lumion’s solutions, and identify opportunities for expansion that deepen each school’s impact. You must be self‑motivated, set ambitious goals, and over‑deliver in half the scheduled time. Relationship management and customer success experience are critical, and stellar communication skills are essential. Expect a highly‑talented, driven, intense, and bold team. Your compensation will include equity ownership.
Employment Type: Full‑time, in person in South Jordan, Utah
Key Responsibilities
Partner Management and Strategy
- Develop and execute strategic success roadmaps aligned with partner goals
- Strengthen partner health metrics—such as product usage, NPS, retention, and expansion
- Proactively identify risks and surface opportunities using data and KPIs
- Act as the internal advocate for partners, ensuring their needs inform product and business decisions.
- Track partner usage and promptly engage when a drop in activity is detected.
Onboarding and Growth
- Lead successful onboarding of new partner schools
- Ensure partners quickly achieve value and are set up for long-term success
- Identify upsell opportunities and pass leads off to Revenue Team
Cross-functional Collaboration
- Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch new features and products
- Ensure feedback loops are closed and partner insights inform internal strategies and product roadmaps.
Support and Relationship Management
- Serve as the first point of contact for partner inquiries and issue resolution.
- Deliver exemplary service and build long-term trust with stakeholders across partner organizations.
- Facilitate Quarterly Business Reviews (QBRs) and regular strategic check-ins.
Qualifications
Required
- 2–3 years of experience in customer success, partner management, account management, or a similar role.
- Proven success managing multiple stakeholders and driving adoption at scale.
- Strong project management skills with the ability to meet tight deadlines.
- Proficiency in CRM tools (HubSpot preferred) and data platforms such as Excel or Looker.
- Organized, detail-oriented, and driven by operational excellence
- Strategic thinker with strong execution skills and the ability to lead through influence.
- Resilient, self-motivated, and able to thrive in a fast-paced, evolving environment.
- Passionate about improving educational access and outcomes through technology.
- A confident communicator who can distill complexity into actionable insights.
Preferred
- Experience in SaaS, fintech, or edtech environments.
- Experience working with post-secondary, trade, or vocational schools.
- Knowledge of student financing, including loans or Income Share Agreements.
- Background in education, admissions, or school operations.
- Familiarity with Finix, Payabli, Stripe, or similar payment/financial platforms.
Benefits
- Unlimited paid time off
- Generous benefits allowance
- Health Insurance Reimbursement
- 401(k) plan
- We’ll pay your cell phone and home internet bill up to $200
- $100/month toward your personal wellness (however you define it)
- Paid Maternity and Paternity leave
Salary : $100