What are the responsibilities and job description for the Collections Specialist position at Lumion?
Collections Specialist | full time, in-person, South Jordan, UT
About Lumion
Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life-changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high-impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top-tier venture firms, including but not limited to TTV Capital and Tusk Ventures.
Position: Collections Specialist
The Role
We are seeking a highly motivated and results-driven Collections Specialist to support Lumion’s servicing operations. This role is responsible for managing consumer loan accounts with a primary focus on minimizing losses through effective, compliant, and customer-focused collection strategies.
You will engage directly with borrowers to resolve delinquent accounts while balancing empathy, performance, and regulatory requirements. The ideal candidate is a strong communicator and negotiator who thrives in a fast-paced environment and takes pride in delivering professional, respectful customer experiences, even in challenging situations.
Employment Type
Full time, in person in South Jordan, Utah
Key Responsibilities
- Manage delinquent accounts through timely, professional outreach via phone, email, and written communication
- Work with borrowers to assess financial situations and establish compliant, workable repayment arrangements
- Monitor account status and take appropriate action to reduce delinquency and losses
- Conduct skip tracing as needed to locate borrowers with outdated or incomplete contact information
- Accurately document all collection activity, borrower communications, and payment commitments in Lumion’s systems
- Provide empathetic, customer-focused service while balancing recovery objectives
- Ensure all collection activities comply with applicable laws and regulations, including FDCPA requirements
Qualifications
Required
- Strong sense of responsibility, honesty, and dependability with a consistent work ethic
- Ability to handle difficult or sensitive conversations with professionalism and empathy
- Excellent verbal and written communication skills
- Detail-oriented with strong organizational and documentation skills
- Comfortable managing inbound and outbound calls in a professional manner
- Ability to work effectively in a team-based environment
- Proficiency in Microsoft Office Suite
Nice to Have
- Bilingual in Spanish
- Prior experience in collections, loan servicing, or customer financial support
- Familiarity with consumer lending or financial services environments