Servicing Analyst

Job purpose

Working in a team of 8-12 servicing professionals engaged in most aspects of commercial loan servicing, the Analyst, Loan Administration, shares responsibility for NewPoint Real Estate Capital’s compliance with investor guidelines, servicing agreements, loan documents and service level agreements. The position will work closely with the Managing Director, Loan Administration, to optimize the use of technology, implement and conform to best practices and consistently achieve Key Performance Indicators.

Duties and responsibilities

• For new loans, review loan and other closing documents to set the loans up on the servicing system, initiate monthly billings, and generate welcome letters.
• Process incoming payments, reconciling discrepancies between amounts due and amounts received. Monitor lock boxes, review clearing accounts and process daily wires.
• Update system/s with changes in loan structure, i.e., assumptions, modifications, and changes to borrowers and collateral.
• Monitor Rate Cap Agreements, letters of credit, UCC’s, reserves and escrows.
• Research and resolve borrowers’ questions and issues.
• Maintain strict compliance with the company’s policies and procedures, with an ongoing focus on improving existing processes and procedures as opportunities arise.
• Ensure that all training requirements are met in a timely manner.
• Work to ensure ongoing compliance with Key Performance Indicators.
• Participate in servicing projects, as necessary.

Qualifications

• Knowledge of several aspects of commercial mortgage servicing, preferably in a cross-functional team environment, including but not limited to: 1) Loan closing and boarding, billing, and collections 2) Loan documents and document management 3) Letters of credit, reserves, UCC’s, liens 4) Maturing loans and loan payoffs
• Strong Problem-solving abilities
• Strong verbal and written communications skills
• Accuracy oriented with a sense of urgency and strong focus on customer service
• Strong interpersonal skills and organizational awareness
• BBA in Finance, Real Estate or Accounting desirable, MBA a plus
• 2 years of loan servicing experience, including at least 1 years commercial real estate loan servicing for multiple capital sources/investors.
• Working knowledge of commercial real estate finance including an understanding of multiple types of loans, property types and real estate lenders
• MBA CCMS Level I and/or II certification a plus
• Working knowledge of Enterprise! (Or similar large scale servicing system)
• Medium to advanced MS Office skills