Surveillance Analyst

Job Title

Surveillance Analyst

Reports To

Associate Director, Surveillance

Job purpose

Working in a team of 4-5 professionals engaged in monitoring loan and property performance. The Surveillance Analyst shares responsibility for the oversight and support of a commercial mortgage portfolio currently comprised of approximately 1,000 commercial loans.  The Surveillance Analyst works with the Associate Director and colleagues to optimize the use of technology, define and implement best practices, and consistently achieve Key Performance Indicators.

Duties and responsibilities

• For new loans, review loan documents to determine covenants and triggers to be monitored over the life of the loan, recording this information in the loan servicing system.
• Abstract commercial leases, providing synopsis regarding approval of the lease, if required, to the Asset/Portfolio Manager.
• Work with borrowers to satisfy requests, as well as to ensure that required documents and reports are submitted correctly and timely.
• Manage, log and index/image the flow of incoming loan reporting documents from borrowers.
• Input and review monthly and quarterly property financial statements and rent rolls, adjusting as necessary to meet investor requirements.
• Review work done by outsourcing vendors for quality ad compliance with company guidelines.
• Input data into GSE web sites/portals.
• Participate in and/or review property inspections and reports while collaborating with borrowers to ensure the remediation of serious deferred maintenance and recommended repairs.
• Maintain strict compliance with the company’s policies and procedures, with an ongoing focus on improving processes and procedures as opportunities arise.
• Ensure that all training needs, both technical and interpersonal, are met in a timely manner.
• Participate in loan surveillance and other departmental projects as needed.

Qualifications

• Bachelor’s degree in Finance, Real Estate or Accounting preferred
• 0 - 2 years of loan servicing experience, predominantly commercial real estate loan servicing for multiple capital sources/investors, particularly GSE’s
• Working knowledge of commercial real estate finance including an understanding of all types of loans, property types and real estate lenders
• Some knowledge of commercial mortgage loan oversight, including but not limited to
• Loan closing and boarding, billing and collections
• Loan documents, including covenants and triggers
• Lease abstracting and analysis
• Property financial statement and rent roll analysis
• Property inspections and subsequent repairs
• Self-starter with demonstrated problem-solving abilities
• Strong verbal and written communications skills
• Accuracy oriented with a sense of urgency and strong focus on customer service
• Ability to work in a fast paced, monotonous and deadline driven environment