What are the responsibilities and job description for the Senior Account Coordinator - Construction position at Newfront?
Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.
FROM THE TEAM: Come join Newfront’s Construction Team! We are a smart, dynamic, and fun-loving group privileged to be working with some of the most innovative companies across the world...There’s something new every day! We promote from within whenever possible and are committed to the professional development of our team members. Oh yeah, we like to have fun too.
This position is an hourly, non-exempt, and full-time position. This is a US-based hybrid opportunity (required to work until 4pm PST M-F) with the option to work from one of Newfront's San Francisco Bay Area or Chicago office locations. Will be considered hybrid if living within 25 miles of a Newfront office location. #LI-Remote
What You’ll Be Responsible For:
Manage successful outsourcing of workflows including, but not limited to, certificates of insurance, evidence of insurance, auto identification cards, policy checking, claim management and MVRs.
Perform database file management and input information accurately; manage and maintain documents in agency management system.
Manage alerts from various carrier websites and other resources.
Prepare and review client communications and deliverables. Assist in the preparation and distribution of client deliverables.
Monitor and manage the process of client information, new business, renewals, endorsement, reinstatements and cancellations.
Prepare, monitor and resolve billing discrepancies and perform reconciliations.
Execute consistent and accurate data, information entry and maintenance in various systems including AMS, SharePoint, etc.
Execute consistent and accurate database and document management processes and workflows.
Coordinate and own the renewal process workflow for successful, timely execution.
Provide training to Account Assistants.
Perform other duties and special projects as assigned.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Qualifications:
Minimum of 3+ total years of work experience in a comparable and/or relevant work environment is required.
Minimum of 2+ years of brokerage or carrier experience is highly preferred.
Superior communication skills, both written and verbal, with proven ability to craft compelling presentations and deliver exemplary customer service—listening attentively, responding professionally, and articulating clearly across all channels.
Advanced proficiency in Microsoft Office and technology systems, with the ability to quickly learn, adopt, and train others in new software applications.
Highly resourceful and solutions-oriented, demonstrating initiative, adaptability, and the ability to identify and address challenges proactively in both independent and fast-paced team environments.
Excellent organizational and time management skills, with keen attention to detail and capacity to effectively prioritize, multi-task, and ensure accuracy in all deliverables.
Foundational project management skills, including the ability to coordinate tasks, manage information, and support team and client needs efficiently.
Preferred Knowledge, Skills and Abilities:
Construction insurance experience is preferred.
Required Certificates, Licenses, Registration:
Property and Casualty Insurance license (required to have or be obtained within 3 months of hire).
Salary : $64,000 - $100,000
