What are the responsibilities and job description for the Documentation Specialist position at Newco Enterprises, Inc.?
Description
Newco Enterprises is a leading manufacturer of commercial coffee machines that has been brewing up innovations for 50 years. Founded in 1974, Newco has grown from humble beginnings into an industry leader known for its commitment to quality and customer satisfaction. Our state-of-the-art, climate-controlled manufacturing facility houses the latest Amada metal fabrication machinery, positioning us for even higher levels of quality and efficiency.
At Newco, we are seeking a Documentation Specialist to join our Quality and Engineering teams to create a variety of customer-facing literature, including user manuals, troubleshooting guides, parts manuals, and instruction sheets. You will also be tasked with implementing edits to existing documentation based on feedback and inbound requests.
Why join Newco:
- Our facility is climate controlled and clean.
- Competitive benefits package that includes health, dental, vision, and long/short term disability.
- Paid time off.
- 401(k) plan with company match.
- Advancement opportunities.
- Stable work environment. We've been around 50 years and are excited for the next 50!
What you'll do:
- Create and maintain product documentation such as operating instructions, technical detail sheets, and customer specific certifications and processes. Work closely with subject matter experts including engineering, product management, customer service, and marketing teams.
- Create, proofread, and edit technical documents, manuals, and guides using various applications, including those from Google and Microsoft.
- Edit photos and graphics to create illustrations for technical documents.
- Record notes and photographs of product assembly procedures in a manufacturing environment.
- Interface with Engineering Quality, and Technical Support staff during documentation drafting and editing.
- Update existing documents while adhering to established formatting guidelines, while helping to refine those guidelines.
- Maintain an organized documentation repository.
- Field inquiries and requests from internal team members related to technical documentation.
- Maintain accurate records of document status, change controls, reviews, and approvals.
Requirements
- Minimum of 2 years of experience writing documentation and procedural materials for multiple audiences, both internal and external.
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
- Proficiency using Microsoft Office software (Word, Excel, and PowerPoint)
- Proficiency using Google Docs, Sheets, Slides
- Good communication skills, both verbal and written
- Excellent attention to detail
- Ability to be on-site at Newco
- Experienced with common shop tools and mechanical assembly techniques preferred
- Technical degree preferred
Physical Requirements:
- Walking & standing up to 8 hours a day.
- Ability to lift up to 25lbs from floor to waist.
- Ability to lift overhead up to 25lbs.
- Warehouse/Plant environment.