Senior Program Manager

Program Manager – CRM Initiatives

We’re looking for a Program Manager who can take ownership of cross‑functional initiatives that strengthen how our teams engage with customers. This role blends program leadership, process optimization, and CRM‑driven strategy. You’ll partner with stakeholders across product, operations, sales, and technology to deliver programs that improve visibility, streamline workflows, and support scalable growth.

What You’ll D

• oLead end‑to‑end planning and execution of programs that rely on CRM‑driven insights, customer data, and operational workflow
• sTranslate business needs into structured plans, timelines, and measurable outcome
• sCoordinate with technical and non‑technical teams to ensure program milestones are me
• tImprove processes related to customer lifecycle, pipeline management, reporting, and cross‑team communicatio
• nIdentify gaps in current systems and recommend enhancements that increase efficiency and data accurac
• yDevelop documentation, dashboards, and communication materials that support program adoptio
• nMonitor progress, manage risks, and adjust plans as needed to keep initiatives on trac
• kSupport change‑management efforts as new tools, processes, or customer‑facing capabilities are rolled ou

t
What You Bri

• ngExperience managing programs or large cross‑functional projects in a fast‑moving environme
• ntHands‑on experience working with CRM platforms (any major CRM is welcome — Dynamics experience is great but not require
• d)Ability to understand customer‑centric workflows and translate them into scalable process
• esStrong communication skills with the ability to influence stakeholders at all leve
• lsComfort working with data, reporting tools, and structured documentati
• onA proactive mindset with the ability to anticipate challenges and drive solutio

ns
Nice to H

• aveBackground supporting teams such as sales, customer success, marketing, or operati
• onsFamiliarity with integrations, workflow automation, or CRM‑adjacent to