What are the responsibilities and job description for the Business Systems Analyst 1, NYHELPS; Central Office position at New York State Office of Mental Health?
Duties Description
The Office of Mental Health (OMH) is recruiting to fill a Business Systems Analyst 1, Grade 18, position in the Office of the Division of Medical Informatics. Under the direction of the Business Systems Analyst 2, the Business Systems Analyst 1 will, applying a wide range of specialized knowledge, skills, abilities, tools and techniques, work with OMH Clinical and other business stakeholders to analyze, define, develop, and communicate and validate requirements for new or existing business processes and/or information technology systems. The position also includes providing helpdesk support for OMH business units and clinical programs.
Specific duties include, but are not limited to, the following:
Six years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.
Transfer:
Candidates must have permanent status as a Business Systems Analyst 1 and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1 or Section 52.6 of the Civil Service Law by having at least one year of permanent service in a qualifying title within two salary grades or one M-grade of this position.
Additional Comments
The salary listed applies to candidates appointed to Business Systems Analyst 1, SG-18. For current New York State employees, salary is based on the candidate’s salary at the time of hire.
The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.
Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of NY HELPS, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date, it is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
The Office of Mental Health (OMH) is recruiting to fill a Business Systems Analyst 1, Grade 18, position in the Office of the Division of Medical Informatics. Under the direction of the Business Systems Analyst 2, the Business Systems Analyst 1 will, applying a wide range of specialized knowledge, skills, abilities, tools and techniques, work with OMH Clinical and other business stakeholders to analyze, define, develop, and communicate and validate requirements for new or existing business processes and/or information technology systems. The position also includes providing helpdesk support for OMH business units and clinical programs.
Specific duties include, but are not limited to, the following:
- Research and document the current or "as-is" state of business process or agency functions to elicit business requirements for improvement and automation of business processes or functions.
- Gather requirements for large multi-faceted projects and systems by utilizing requirement elicitation techniques such as individual interviews, surveys, and documentation reviews to develop workflow processes.
- Create reports and/or flow charts describing current business workflows and processes.
- Assist creating conceptual and physical process and data models.
- Perform post-implementation review and assessment.
- Develop and analyze workflows for new systems and software solutions.
- Identify, analyze, and resolve issues for existing systems resulting from errors detected during, testing, implementation and/or daily use.
- Develop and conduct Quality Assurance and User Acceptance Testing test scenarios and scripts.
- Provide training and technical assistance for OMH Central Office, facility staff, and end users for OMH IT systems.
- Create software training, reference guides, FAQs and procedure manuals for end users.
- Provide technical and end-user support for OMH Telehealth iPad initiative.
- Demonstrate strong, professional, respectful communication skills, both verbally and in writing.
- Demonstrate an interest in developing a deep understanding of OMH enterprise software and systems to develop a technical expertise that will help facilitate excellent end-user support.
- Maintain a collaborative environment that fosters and supports creative solutions and continuous improvement.
- Maintain a working environment that is committed to attracting, developing, and retaining a competent and highly motivated workforce.
- Must be able to work in a fast-paced environment where technical issues must be quickly resolved and communicated to end users.
Six years of business analysis experience including: using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs; using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or; describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle; validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; or verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.
Transfer:
Candidates must have permanent status as a Business Systems Analyst 1 and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1 or Section 52.6 of the Civil Service Law by having at least one year of permanent service in a qualifying title within two salary grades or one M-grade of this position.
Additional Comments
The salary listed applies to candidates appointed to Business Systems Analyst 1, SG-18. For current New York State employees, salary is based on the candidate’s salary at the time of hire.
The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.
Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of NY HELPS, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date, it is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Salary : $70,951 - $89,138