Medical Receptionist – DME (Durable Medical Equipment)

DME Receptionist

Location: Fairfield, CA (Fully Onsite)
Schedule: Full-Time, 40 hours per week
Pay: $20–$22.50 per hour (depending on experience)

We are seeking a dependable and customer-focused Receptionist to serve as the first point of contact for patients while supporting the coordination and processing of durable medical equipment (DME) orders. This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys providing exceptional service.

Key Responsibilities

• Greet and assist patients in a professional and welcoming manner
• Answer, screen, and route incoming calls efficiently
• Schedule appointments and coordinate equipment pickups and deliveries
• Verify patient demographics, insurance information, and required documentation
• Communicate with physicians’ offices and insurance providers as needed
• Track and manage DME orders (e.g., wheelchairs, CPAP machines, oxygen equipment)
• Address basic billing inquiries or direct them to the appropriate department
• Maintain an organized and efficient front desk environment
• Perform additional administrative duties as assigned

Required Skills & Qualifications

• Strong customer service and communication skills
• Excellent organizational skills with the ability to multitask
• Attention to detail and commitment to patient confidentiality (HIPAA compliance)
• Proficiency with Microsoft Office or similar systems
• Familiarity with insurance verification processes (preferred)
• Basic knowledge of medical terminology (preferred)

Education & Experience

• High school diploma or equivalent required
• Prior experience in a receptionist, medical office, or customer service role preferred
• Experience in a healthcare or DME setting is a plus
• Experience in insurance eligibility is preferrable

Pay: $20.00 - $22.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• When are you available to start? (Required)
• How many years of experience do you have in the healthcare field as a receptionist, front desk, or customer service role? (Required)
• This role requires strong attention to detail when handling patient information and documentation. Are you comfortable working in a detail-oriented environment? (Required)
• Please leave your best phone number and email address to contact you throughout the interview process. (Required)
• Do you have DME (Durable Medical Equipment) experience?
• Are you able to work fully onsite in Redding, CA (40 hours per week)? (Required)
• Do you have any experience with Insurance Eligibility?

Work Location: In person

Salary : $20 - $23