Field Service Technician

New Tech Global Staffing is currently seeking a Field Service Technician for a client located in Wilmington, MA to join our team. This is a direct hire opportunity.

Pay: $30.00 - $40.00 per hour
Schedule: Monday through Friday, 40 hours/week
Travel: Daily travel required

Summary:

Responsible for repairing and maintaining electric, diesel, and gasoline industrial trucks and/or construction equipment. This role involves diagnosing issues, performing mechanical repairs, and ensuring customer satisfaction through professional service and communication.

Responsibilities:

• Diagnose equipment issues by reading work orders and observing/listening to machines in operation
• Provide repair solutions and estimates to meet customer specifications
• Perform mechanical repairs after thorough inspection and analysis
• Document repair details including model, serial number, and hour meter readings
• Communicate repair needs and completed work with customers; obtain customer signatures
• Inspect safety devices, guards, and bolts; make necessary adjustments
• Lubricate moving parts and test repaired equipment for proper operation
• Maintain a professional image and cleanliness of service van
• Coordinate routine maintenance and service needs of service van with operations/service manager
• Ensure safety for customers, company, and the public during service activities
• Submit daily paperwork including work orders, fuel receipts, and invoices
• Submit time cards by 9:00 a.m. daily
• Perform preventive maintenance (PMs) and discuss any needed repairs with customers
• Other duties as assigned

Qualifications:

• High School Diploma or GED required
• Minimum two years of Diesel Mechanic or Field Service Technician experience
• Must have your own tools
• Basic computer skills, including internet software
• Valid driver’s license with a clean driving record
• Availability for overtime and occasional emergency service calls (evenings/weekends)