What are the responsibilities and job description for the NMC_000262 - Help Desk Support Technician position at New Millenium Consulting?
One of our clients in Manhattan, NY is looking for a Help Desk Support Technician.
Title: Help Desk Support Technician
Location: Manhattan, NY
Duration: Long-term
Hourly: $30 - $35 per hour (W2)
Scope of Work:
- Manage on-site inventory and hardware requests, including fulfillment of laptops, peripherals, and accessories, while overseeing shipping, receiving, and vendor coordination.
- Provide in-person support for user requests, troubleshooting hardware and software issues across MacBooks, ThinkPads, Dell laptops, and desk setups (e.g., dock-to-monitor connectivity).
- Handle user access requests for group memberships (e.g., AD, GSuite, Okta), ensuring proper permissions and security protocols are followed.
- Assist with network connectivity issues (Wi-Fi, VPN, wired), software installations, and mobile device management (MDM) for company-issued devices.
- Collaborate with Office Operations and Network Engineering teams to support in-office tasks, including conference room technology setup and troubleshooting.
- Perform routine maintenance and updates on systems, while escalating complex issues to higher-level support when necessary.
- Document and track support requests in the ticketing system, ensuring timely updates and resolution for all stakeholders.
Required Skills/Experience:
- MAC Experience is a must
- Asset Life Cycle Management is a must
- MDM is a must
- Intune experience is a must
- Experience providing white-glove support
- 3-5 years experience in a sys-admin type role
- Experience with Networking concepts (TCP/IP Protocols, etc)
- Experience with Google Workspace and M365
- Ability to troubleshoot AV equipment (Neat Bars, Zoom Rooms, etc)
- Experience with Active Directory or Okta
Salary : $30 - $35