BRIDGING THE GAP - Care Coordinator I

Are you ready to take the next step in your career? NEW Health, a mission-driven organization dedicated to serving our community, is seeking a part-time care coordinator for a temporary position. Join us for a temporary employment opportunity to explore new skills, gain valuable experience, and discover potential career paths in a dynamic work environment.

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural Northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.  

NEW Health has been named one of the best places to work in the Inland Northwest! This award from the Spokane Journal of Business is based on an analysis of our company policies, along with a confidential employee survey to evaluate workplace experience in the areas of engagement and satisfaction, including Work-Life Balance, Role Satisfaction, Communication, and Workplace Culture, Training, and Technology and Development. 

Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training to retain rural youth.   

Your Career Pathway with NEW Health 

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples: 

• Care Coordinator 1-> Care Coordinator 2 -> Assistant Care Coordination Manager-> Care Coordination Manager

• Sterilization Tech -> Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->   Clinic Operations Manager  

• Pharmacy Assistant -> Pharmacy Technician Trainee -> Pharmacy Technician

• QI Intern –> QI Specialist - > QI Manager -> QI Director 

Purpose of the Job: Promote health and wellness within our communities by communicating effectively with patients as follows:

Essential Duties and Responsibilities: 

• Serve as a first point of contact for incoming phone calls.

• Provide warm and friendly telephonic interaction with a focus on coordinating a patient's access to information while reducing phone transfers.

• Schedule patient appointments and proactively communicate other appropriate services and information.

• Relay messages between patients and their care team.

• Enter and retrieve patient health data within an electronic health record system.

• Demonstrates the ability to act as a representative for patient and provider inquiries. 

• Demonstrates knowledge of all NEW Health locations, services, scheduling availability, and Patient Services Department resources. 

• Interacts effectively with patients by educating and communicating the importance of follow up visits and continuing care.

• Demonstrates superior customer service skills to improve the patient experience.

• Treat patients with the highest respect and maintain patient confidentiality.

• Other duties as assigned.

• Travel required.

Minimum Qualifications:

This role requires employees to be 18 years of age or older at the start date due to clinical access and regulatory requirements.

Education/Experience: A high school diploma or GED is required—strong desire to develop a healthcare career path. 

Skills:  Excellent oral communication skills required. Proficient computer skills required. Excellent customer service skills are required—ability to work as a team member.

Physical Demands: 

Care Coordinators must stand, sit, and be mobile 1/3rd to 2/3rds of the time. They are required to use hands to finger, handle or feel over 2/3rds of the time; while reaching with hands and arms occurs 1/3rd of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than 1/3rd of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is approximately 25% for up to 10 pounds and less than 1/3rd of the time up to 2540 pounds. Rarely is there a need to lift more than 41 pounds. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Salary : $18 - $24