Clinic Operations Manager

NEW Health Offers Competitive Salaries and Benefits

• Four weeks of paid time off PLUS 9 holidays (232 hours total).
• Flexible scheduling opportunities for flex schedule and no weekend hours.
• NEW Health strongly values your professional and educational advancement, including paid training time, opportunity for advancement, and promoting from within. For this position an employee is eligible for $250 per year in continuing professional education funds and may request up to $5,250 per year for education assistance.
• Medical and Vision insurance for you and your family is 100% paid for by NEW Health.
• Employee Dental and Life insurance is 100% paid for by NEW Health.
• NEW Health pays for $50,000 of Life insurance and AD&D per employee.
• Eligible for annual pay increase.
• Longevity bonus (after second anniversary).
• 401k with employer match.
• NEW Health offers many additional employee benefits, including discount Pet Insurance, complimentary Counseling (for grief, anxiety, stress, parenting, etc.), free and discounted Legal Services, free support for Home Ownership (buying, financing, moving, selling), and more!

Purpose of Job:

Promote health and wellness within our communities by providing operational leadership to assigned clinic site(s) and meeting the strategic priorities for operational excellence and long term organizational sustainability.

Essential Duties and Responsibilities:

• Manager/ Leadership:
• Responsible for the day-to-day clinical operations of all staff and services at clinic location.
• Create staff schedules, monitor staff turnover (goal of <10%), create requisitions for vacancies, interview clinic staff positions with Director of Operations, negotiate salary and offer/reject applicants.
• Participate and coordinate orientation and training of clinic personnel in collaboration with NEW Health University.
• Create a requisition for ongoing staff training, evaluate training reports and create an improvement plan based on report.
• Coordinate and/or participate in staff in-service training as directed.
• Ensure proper utilization of staff based on licensure and skillset, with a goal for staff work at the top of their licensure.
• Ensures proper utilization and supervision of assigned students/volunteers, report to HR required student paperwork in compliance with NEW Health standards.
• Ensure clinical site is clean, organized and de-cluttered from lobby, front office workstations, clinic staff work areas and patient rooms. Presenting a safe and efficient space for patients and employees.
• Continually evaluates workflows to ensure the patients have a great experience.
• Teamwork:
• Create a positive clinic environment for patients and staff.
• Support organizational strategies for operational excellence and policies outlined by CEO and Executive leadership. Collaborate with Director of Operations and other clinic operations managers for staffing during planned and unplanned absences.
• Participate in committees as assigned by Director of Operations.
• Create clinic appreciations, acknowledgement that improve the employees workplace.
• Budget:
• Manage clinics budget to ensure financial viability of NEW Health.
• Report to Director of Operations the daily patient count, variances from budget, staffing variances and other factors impacting budget expectations.
• Approves clinic ordering, ensures items are on NEW Health formulary, follows purchasing policy and reports any variations to Director of Operations.
• Responsible for tracking clinic supplies, expired medications and preparing for return or disposal, reporting any budget impact or return/cost associated with supply.
• Reconcile petty cash, submits daily deposits and report variations to Director of Operations and CFO.
• Quality Improvement:
• Responsible for meeting or exceeding assigned Key Performance Indicators.
• Communicate QI dashboards to care teams during monthly site meetings, discuss with clinical providers areas for improvement and barriers to achieving desired results. Report back to Director of Operations barriers and solutions for improvement, and works in collaboration with Patient Services Department and Clinical leadership to improve patient satisfaction and clinical quality metrics
• Evaluates workflows and patient flow from check in to check out and report back to Director of Operations suggestions for improving patients experience as appropriate.
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• Report patient concerns to Corporate Compliance or Patient Services for issue resolution.

Compliance:

Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.

Ensure staff are in compliance with NEW Health Employee handbook and NEW Health policies,

Immediately report any violations or concerns to Corporate Compliance.

• Performs other duties as assigned.

Clinic Operations Manager Levels:

• Level 1 (PG11): Clinic Budget - $0 - $999,000 (Salary/Non-Exempt)
• Level 2 (PG13): Clinic Budget - $1M - $3.9M (Salary/Non-Exempt)
• Level 3 (PG13): Clinic Budget - $1M - $3.9M (Salary/Non-Exempt)
• Level 4 (PG 15): Clinic Budget - $4M (Salary/Exempt)

Salary : $29 - $35