What are the responsibilities and job description for the Continuity of Care Coordinator (CNTCRD-01) position at New Freedom's Career Opportunities?
Join New Freedom – Where Second Chances Become Bright Futures
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About Us
At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.
We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.
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About the Role
New Freedom is seeking a Continuity of Care Coordinator to support members as they transition between levels of care and into community-based services. This role plays a critical part in ensuring safe, smooth, and successful discharges by coordinating placements, removing barriers, and connecting members to the resources they need for continued recovery.
You’ll work closely with internal care teams and external partners to help individuals navigate housing, treatment programs, and community services—all while maintaining a trauma-informed and member-centered approach.
This role is ideal for someone who:
- Is easily adaptable and thrives in a fast-paced environment
- Effectively collaborates, problem-solves, and thinks critically
- Has strong communication, organizational, and time management skills
- Who works well within a team and also demonstrates initiative and independence when needed
- Wants to make a meaningful difference and positive impact in the lives of others, demonstrating perfect alignment with New Freedom’s core values
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What You’ll Be Responsible For
- Coordinate member transitions, facilitate discharge meetings with members, provide guidance on next steps, timelines, and resources
- Support placement and resource navigation by coordinating placements into treatment programs, stabilization services, shelters, and housing resources
- Connect members with community-based services, including resource fairs and other support networks
- Collaborate across teams, by partnering with Clinical Services, Transitional Services team members, Care Coordination, and other stakeholders
- Act as a liaison with community providers and external agencies
- Track and document care plans, maintaining accurate and timely documentation in the Electronic Health Record (EHR)
- Monitor discharge timelines, placement outcomes, and follow-up needs
- Maintain resources and improve processes, keeping referral databases, housing directories, and community resources up to date
- Research new placement options and develop community partnerships
- Additional duties as assigned
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What We’re Looking For
- High school diploma or GED, preferably an Associate’s or Bachelor's degree in a related field
- Behavioral Health Technician (BHT) certification or qualifications of a BHT
- Strong communication, organization, and problem-solving skills
- Ability to work both independently and as part of a team
- Comfortable working in a fast-paced, evolving environment
- Proficiency with Microsoft Office and electronic documentation systems (EHR)
- Valid Arizona driver’s license
- Ability to pass background check, drug screening, and TB testing
- Four or more years of experience in behavioral health, case management, or a related field preferred
- Experience with discharge planning, care coordination, or housing placement preferred
- Peer Support certification preferred
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Why You’ll Love Working Here
We take care of the people who take care of others. At New Freedom, you’ll enjoy:
- Competitive pay and strong benefits package
- $0 medical plan option employer-supported coverage
- 401(k) with match
- Generous paid time off
- Free meals, snacks, drinks, gym access
- A mission that matters—and a team that works hard to deliver on it
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Our Standard
We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.
If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.
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Equal Opportunity
New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.
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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."