What are the responsibilities and job description for the Information Technology Internship - Service Desk position at New Enterprise Stone & Lime Co., Inc.?
Scope
The Information Technology Internship provides a tremendous opportunity for a degree seeking individual to learn and become familiar with the Information Technology industry. Interns will gain experience in many different aspects of New Enterprise’s IT operations. Depending on length of internship, interns will be exposed to various aspects of the IT Infrastructure. Ideally, this program will help guide interns toward a career path that aligns with their interests and abilities. In addition, this program seeks to provide permanent employment opportunities upon graduation.
Internship Structure
A mentor will be assigned to each intern and will remain with the intern for the duration of the internship. In addition, interns will interact with key positions across the entire NESL Corporation including Project Managers, Plant Superintendents, Area Managers, Departmental Managers, and vendors. These interactions and relationships are intentionally designed to help the intern develop their skillset and grow professionally.
Work assignments will vary from office work to field and operational assignments. The primary function in each assignment will be to assist with day-to-day processes and operations and create a work product with proper documentation. In addition, all interns will be responsible for learning and adhering to required safety protocols within each assignment.
Typical Internship Assignments
• Provide technology support to end users.
• Deploy new equipment.
• Install software.
• Collect information for the equipment inventory.
• Resolve printer and other peripheral issues.
• Assist the System and Network Administrators with project work.
Qualifications
• Must be actively enrolled in degree program in Information Technology, or related field.
• Computer proficiency in Windows 10, Microsoft Excel, Word, and Outlook.
• Strong analytical, organizational, interpersonal, verbal, and written communication skills.
• Strong customer service skills and attention to detail.