What are the responsibilities and job description for the Hotel Front Desk position at New England Recruiters?
Job Overview
We are seeking a professional and personable Hotel Front Desk Associate to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple tasks efficiently. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and support our diverse clientele.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures
- Manage reservations and room assignments using multi-line phone systems and hotel management software
- Provide information about hotel amenities, local attractions, and services to guests
- Handle guest inquiries, requests, and complaints with professionalism and courtesy
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
- Perform night audit duties as required, including balancing accounts and preparing reports
- Uphold phone etiquette standards when communicating with guests over the phone or in person
- Ensure the front desk area remains organized, clean, and welcoming at all times
Qualifications
- Previous experience in hospitality management or hotel front desk operations preferred
- Strong customer service skills with a focus on guest satisfaction
- Multilingual or bilingual abilities are a plus to serve a diverse guest base
- Knowledge of hotel management systems and multi-line phone systems preferred
- Excellent communication skills, both verbal and written
- Ability to handle stressful situations calmly and efficiently
- Hospitality or hotel experience is advantageous but not mandatory for highly motivated candidates
- Professional appearance and demeanor suitable for a resort or hotel environment
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16