What are the responsibilities and job description for the Front Desk Staff position at DoubleTree by Hilton Hotel Cape Cod - Hyannis?
Position Available: Night Auditor & Front Desk
The DoubleTree by Hilton Cape Cod – Hyannis is seeking a qualified individual to join the team at our full-service, upscale property. We are looking for a dependable and professional candidate who will bring enthusiasm, excellent customer service, and a positive attitude to our team.
Night Auditor Job Summary:
The Night Auditor is responsible for providing excellent guest service during the overnight shift while completing daily front desk and accounting procedures.
Responsibilities include:
- Check guests in and out of the hotel
- Assist guests with questions, requests, and concerns
- Answer telephone calls and provide hotel information
- Process payments and verify guest accounts
- Complete nightly audit procedures and reports
- Balance daily transactions and prepare reports for management
- Monitor hotel activity during overnight hours
- Maintain a professional and welcoming Front Desk environment
- Handle guest concerns professionally and efficiently
- Perform other duties as assigned
Previous hotel Front Desk or Night Audit experience is preferred. Candidates should have strong customer service, communication, computer, and organizational skills.
Must be dependable and able to work overnight shifts from 11 PM to 7 AM, weekends, and holidays as scheduled
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Please forward your resume or apply in person at:
DoubleTree by Hilton Cape Cod – Hyannis
287 Iyannough Rd
Hyannis, MA 02601
Pay: From $17.00 per hour
Expected hours: No less than 8.0 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $17