What are the responsibilities and job description for the Front Desk Agent position at Brewster Green Resort?
Full-Time Resort Front Desk
Schedule: Wednesday–Sunday | Mondays and Tuesdays off | 32–36 hours per week
Are you friendly, dependable, and passionate about helping people feel welcome? Join our resort’s Front Desk team and help create memorable guest experiences from arrival through checkout.
Our resort is known for personalized service, and our Front Desk employees play an essential role in delivering it. You’ll greet guests, manage reservations, answer questions, provide local recommendations, and help resolve concerns with professionalism and care.
What You’ll Do
- Welcome guests and provide efficient check-in and checkout service
- Confirm and manage reservations
- Answer and direct telephone calls and take messages
- Enter and update guest information using the resort’s computer system
- Process cash and credit-card transactions accurately
- Respond to guest questions, concerns, and special requests
- Resolve guest issues when supervisory staff are unavailable
- Recommend local attractions and provide clear directions
- Complete night-audit duties and required shift reports, as assigned
- Maintain a clean, organized, and fully supplied front desk
- Communicate unresolved matters to the next shift or appropriate department
- Assist with special projects assigned by the supervisor
What We’re Looking For
- A friendly, professional, and guest-focused attitude
- Strong verbal and written communication skills
- Excellent interpersonal and problem-solving abilities
- The ability to multitask and remain composed in a busy environment
- Dependability, punctuality, and attention to detail
- A willingness to work as part of a team
- Respect for guest privacy, security, and comfort
- The ability to follow resort policies, procedures, and safety requirements
Qualifications
- High school diploma or equivalent
- At least one year of experience in hospitality, customer service, or a related field
- Comfort using computers and handling cash and credit-card transactions
Why Join Us?
You’ll become part of a supportive hospitality team dedicated to providing thoughtful, personalized service. If you enjoy meeting new people, solving problems, and creating positive experiences, we’d love to hear from you.
Apply today and help us make every guest feel at home.
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid jury duty
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $22 - $23