What are the responsibilities and job description for the Customer Service – Contract Administrator position at New England Mechanical Services, Inc.?
About Us
We offer single-source facilities services solutions, including engineering, design, installation, repair, maintenance and operations for commercial real estate, financial, healthcare, technology, educational, and industrial facilities.
Job Summary
New England Mechanical Services, Inc. is seeking a Customer Service-Contract Administrator to work on-site in our South Windsor headquarters office. This position will ensure timely and accurate weekly processing of and support for all new and existing sales agreements.
This role is integral in our back-office operations and has customers facing responsibilities which require clear, concise and professional communication via email, phone conversation as well as via customer supporting documentation.
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Essential Duties & Responsibilities
- Support the Sales team with contract administration activities, including coordination and documentation.
- Review customer agreements for accuracy, completeness, and compliance with internal requirements.
- Enter contracts and related data into the ERP system and track sales activity in Microsoft Dynamics.
- Partner closely with Operations teams to ensure accurate and up-to-date data, including contractual obligations, asset lists, terms and conditions, and purchase orders.
- Maintain thorough documentation of customer requirements, contract changes, amendments, and updates to key data points.
- Execute established processes consistently, with a strong focus on accuracy and attention to detail.
- Proactively communicate and follow up with internal stakeholders and external customers to maintain workflow continuity and meet business needs.
- Help ensure the smooth flow of work by identifying issues early and supporting timely resolution
- Other related duties as required.
Qualifications
- Minimum 2-year degree required.
- 5 years’ related experience.
- Proficiency with computers and strong skills in Microsoft Office Products including Outlook and Teams. Dynamics experience a plus.
- A basic understanding of cost accounting with hands-on experience working in an ERP system.
- Must possess strong organizational skills, critical thinking, accuracy and follow up skills.
- Communicate clearly and effectively with supervisors and crew members.
- Ability to prioritize a time sensitive workload
Physical Demands
This position is in-person in an office working environment.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.Geographic Disclosure
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled