Ice Cream Production Manager

Job Title: Ice Cream Production Manager

Location: Shirley, MA

Company: New City Microcreamery

About Us

We are a from-scratch, local ice cream manufacturer dedicated to producing premium-quality products using carefully sourced ingredients and innovative techniques. Our process emphasizes craftsmanship, precision, and consistency—setting a new standard in the world of artisan ice cream. We are proud to be a growing company pushing the boundaries of what ice cream can be.

Position Overview

We are seeking a highly organized and systems-driven Ice Cream Production Manager to lead and scale our production operations. This role prioritizes automation, efficiency, and process development while maintaining exceptional product quality. The ideal candidate thrives in building systems, managing workflows, and optimizing production in a fast-paced manufacturing environment.

Key Responsibilities

• Oversee and optimize daily ice cream production, ensuring efficiency, consistency, and scalability
• Develop, implement, and refine production systems and automation processes
• Manage production schedules to fulfill orders for scoop shops and grocery accounts
• Organize workflows and ensure timely and accurate order fulfillment
• Maintain and enforce strict sanitation and food safety standards
• Train, supervise, and support production staff with a focus on process consistency
• Monitor inventory levels and coordinate purchasing needs
• File and manage paperwork related to grants and operational opportunities
• Collaborate with leadership to continuously improve production capabilities and infrastructure

Qualifications

• Strong background in production, manufacturing, or kitchen operations management
• Experience building or managing systems, workflows, and schedules
• Solid understanding of sanitation practices and food safety regulations
• Minimum of 2 years of pastry or culinary experience (preferred but secondary to production expertise)
• Excellent organizational, leadership, and problem-solving skills
• Ability to manage multiple moving parts in a fast-paced environment
• Spanish language skills are a plus

What We Offer

• Competitive salary starting between $80,000–$90,000 annually
• Paid vacation
• Health insurance options, including dental and vision
• Hands-on training with our Executive Chef
• Opportunity to learn a unique liquid nitrogen ice cream process, flash-freezing for exceptional texture and quality
• A growing role with the ability to shape systems and set the standard for a premium ice cream manufacturing operation

Why Join Us?

This is more than a job—it’s an opportunity to play a key role in building a modern, system-driven ice cream production company. You’ll help define how we scale, operate, and innovate while gaining rare, hands-on experience with advanced production techniques.

REQUIREMENTS

• 2 years minimum of operational management

Here at New City, we feel that above all else, it’s the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City. We are blown away by the way they smile through every situation and dedicate themselves to the guests above all else. From our Honorable Order of Frozen Dessert Technicians to our Baristas to our Flavor Ambassadors, all of them work together to make the Microcreamery go. They are amazing individuals who have committed to the team and we could not be more excited to watch all of them grow with us and fulfill their potential in the future.