What are the responsibilities and job description for the Strategic Account Manager position at New Age Logistics?
Description
Are you a relationship-driven logistics professional who also enjoys the hunt for new business? New Age Logistics is seeking a Strategic Account Manager (SAM) who can balance growing existing key accounts with actively prospecting and developing new strategic customers.
This is a high-visibility role working closely with executive leadership, ideal for someone who thrives in a mix of strategy, relationship management, and outbound business development.
As a Strategic Account Manager, you’ll own both account growth and new customer acquisition, acting as a trusted advisor internally and externally.
Essential Job Duties
Required Qualifications
At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:
Monday - Friday, 8:00am - 5:00pm
Location Address
116 South Kentucky Ave, Lakeland, FL 33801
New Age Logistics, part of the Evans Network of Companies, is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement, high-trust culture that allows our team to thrive.
Are you a relationship-driven logistics professional who also enjoys the hunt for new business? New Age Logistics is seeking a Strategic Account Manager (SAM) who can balance growing existing key accounts with actively prospecting and developing new strategic customers.
This is a high-visibility role working closely with executive leadership, ideal for someone who thrives in a mix of strategy, relationship management, and outbound business development.
As a Strategic Account Manager, you’ll own both account growth and new customer acquisition, acting as a trusted advisor internally and externally.
Essential Job Duties
- Serve as the primary liaison for assigned strategic accounts
- Develop, implement, and lead customized account strategies aligned to each customer’s business objectives
- Grow account revenue, manage pipelines, and maintain or exceed assigned quotas
- Create and execute strategic account plans to support long-term account health and expansion
- Establish and grow relationships at all levels, including executive and C-suite stakeholders
- Proactively prospect new customers through outbound efforts such as email outreach, cold calling, networking, and relationship referrals
- Identify and pursue new strategic customer opportunities aligned with New Age Logistics’ growth objectives
- Build a strong pipeline of prospective accounts and convert them into long-term partnerships
- Collaborate directly with the President of New Age Logistics on account strategy and business development initiatives
- Partner with internal teams (sales, operations, leadership) to deliver solutions that drive customer value
- Collaborate with leadership on pricing trends, market dynamics, and unique customer challenges
- Own the success of each engagement and ensure high levels of client satisfaction
- Monitor KPIs, volume trends, and account performance metrics
- Prepare monthly, quarterly, and annual reports, forecasts, and performance insights
- Communicate changes in volume, performance, and opportunities clearly to stakeholders
- Approximately 70–80% customer-facing (existing clients and prospects)
- 20–30% internal strategy, planning, and project management
Required Qualifications
- High school diploma or equivalent
- 2-5 years of 3PL/brokerage logistics sales and operations experience
- Experience managing clients
- Strong customer sales ability and management of key accounts
- 1-3 years of project management experience
- Experience using CRM software (i.e., Salesforce)
- Strong computer skills and technically savvy
- Strong proficiency with Microsoft Office with an emphasis in Excel
- High degree of accountability and persistence
- Strong sense of urgency
- Ability to remain calm under pressure
- Data analysis skills
- Team player
- Ability to efficiently pivot from one task to another throughout the day
- Eager to learn and open to different methods of execution
- Strong time-management and prioritization skills
- Effective negotiation skills
- Excellent communication skills
- Travel is required based on operational and customer needs
- Bachelor's degree in business, supply chain, or related field
- Bilingual, English/Spanish
- PMP Certification
- Six Sigma
At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:
- People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
- Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
- A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
- Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.
- Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
- Dental and Vision Insurance
- Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
- Company Paid Short Term Disability Insurance
- Company Paid Long Term Disability Insurance
- Hospital Indemnity Insurance
- Long-Term Care Insurance Program
- Supplemental Term Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401K with up to 4% Employer Safe Harbor Matching
- Paid Vacation
- 8 Paid Holidays
- 1 Floating Holiday
- Identity & Fraud Protection
- Pet Insurance
- Paid on a weekly basis!
- Employee referral bonus program ($500)
- The opportunity to work with good humans!
Monday - Friday, 8:00am - 5:00pm
Location Address
116 South Kentucky Ave, Lakeland, FL 33801
New Age Logistics, part of the Evans Network of Companies, is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement, high-trust culture that allows our team to thrive.