Automation Engineer

NetGain Technologies is seeking an Automation Engineer to design, build, and maintain automated workflows to streamline processes, increase efficiency, and ensure consistent service delivery. The ideal candidate is highly technical, with a solid understanding of automation and AI principles and technologies. To be successful in this role, you must be a creative problem solver, an excellent communicator, and someone with a desire to continuously learn, adapt, and find better ways of doing things. 

Responsibilities:  

• Help develop and refine our overall automation strategy, establishing processes for sourcing, vetting, and prioritizing new automations and consistently communicating on program status and value delivered.? 
• Collaborate with internal stakeholders to identify repetitive manual processes, gather requirements for new automations, and ensure sufficient process documentation prior to beginning automation work. 
• Design and build automated workflows using our automation platform. Promote reusability and consistency by building a library of reusable functions that can be used across multiple workflows.? 
• Conduct thorough testing of new automated workflows to identify and resolve any bugs, errors, or performance issues. Ensure the reliability and stability of automated processes. 
• Continuously monitor automated workflows to ensure they are running smoothly and efficiently. Perform regular maintenance and updates to keep automations up-to-date and optimized. 
• Ensure that automations meet quality and security standards, complying with our Software Development Lifecycle policy and maintaining SOC compliance. 
• Provide training and support to team members and users who interact with workflows, forms, and apps. 
• Keep up to date with the latest trends and best practices in automation and AI technologies to enhance your skills and bring innovation to our automation process.? 

Qualifications:  

• Strong knowledge of the MSP market, including processes and tools (e.g., PSA, RMM, documentation).? 
• Strong technical acumen with a solid understanding of automation principles. Experience using automation tools, writing scripts in PowerShell, Python, and/or working with APIs a plus. 
• Knowledge and the ability to work with platforms such as Microsoft 365 (Office, Entra, Azure, and PowerBI) and Windows. 
• Exceptional problem-solving skills, with the ability to think creatively and break complex problems into smaller chunks.? 
• Excellent communication skills, with the ability to articulate both technical concepts and business value. 
• Adaptability, with the capacity to learn quickly and continuously refine processes and approaches.? 

Personality:  

• Inventive critical thinker who comes up with ideas others have not considered and uses deductive reasoning to define and implement solutions. 
• Decisive, proactive individual who is confident in their suggestions and demonstrates initiative. 
• Multitasker with a strong sense of urgency and is at ease working on time-sensitive assignments. 

Professional Overview

• In business since 1984
• Large regional business with 6 locations across the Southeast Region
• Ranked as a top MSP in the World by MSP Mentor
• Member of 35B association; offerings services throughout the US
• Professionally managed using Best in Class metrics and procedures