What are the responsibilities and job description for the Solutions Engineer position at Netcraft?
About Netcraft
Netcraft is the global leader in cybercrime detection and disruption. We're a trusted partner for three of the four largest companies in the world and many large governments. We've blocked almost 200 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.
Our purpose and passion are focused on just one thing: protecting the world from cybercrime.
That passion shapes how we work, too. We're proud of our talented team and the value each person brings, and we've built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection.
The Role
Reporting to the Solutions Engineering Manager (based in Lehi, Utah), and working closely with colleagues in our Lehi office as well as the wider global team, you will help demonstrate how Netcraft's products solve customer challenges. You will provide subject matter expertise on our services and the cybercrime problem domain, supporting the success of the Commercial organization from a technical perspective.
This is a customer-facing technical role that partners closely with both our sales and customer-facing teams, helping prospects and customers understand the value of Netcraft's solutions through technical discovery, demonstrations, and solution guidance.
You will work directly with some of the world's largest banks, technology companies, and government organizations as they look to better understand and defend against cybercrime.
What You'll Be Doing
This is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply.
We're also happy to make adjustments to the hiring process to ensure every candidate can participate fully.
Please note: Netcraft does not accept unsolicited approaches from external recruiters.
Netcraft is the global leader in cybercrime detection and disruption. We're a trusted partner for three of the four largest companies in the world and many large governments. We've blocked almost 200 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.
Our purpose and passion are focused on just one thing: protecting the world from cybercrime.
That passion shapes how we work, too. We're proud of our talented team and the value each person brings, and we've built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection.
The Role
Reporting to the Solutions Engineering Manager (based in Lehi, Utah), and working closely with colleagues in our Lehi office as well as the wider global team, you will help demonstrate how Netcraft's products solve customer challenges. You will provide subject matter expertise on our services and the cybercrime problem domain, supporting the success of the Commercial organization from a technical perspective.
This is a customer-facing technical role that partners closely with both our sales and customer-facing teams, helping prospects and customers understand the value of Netcraft's solutions through technical discovery, demonstrations, and solution guidance.
You will work directly with some of the world's largest banks, technology companies, and government organizations as they look to better understand and defend against cybercrime.
What You'll Be Doing
- Partner closely with Account Executives and customer teams to support the sales cycle through technical discovery, demonstrations, and solution validation
- Prepare and deliver product demonstrations and proofs of concept to show how Netcraft's solutions address customer challenges
- Conduct technical discovery to understand customer environments, requirements, and opportunities
- Act as the voice of the customer internally, helping inform product improvements and engineering priorities
- Use your product and domain knowledge to build strong relationships with prospects and customers while serving as a technical liaison for the Commercial organization
- Draft and deliver compelling proposals in collaboration with sales and account management teams
- Identify opportunities for customers to expand their use of Netcraft services based on an understanding of their business needs and security challenges
- Support smooth onboarding and implementation for new customers by collaborating with internal teams to ensure a successful customer experience
- Proven experience in B2B SaaS or cybersecurity in a customer-facing role requiring strong technical product understanding
- Ability to build relationships and clearly communicate technical concepts to stakeholders with varying degrees of technical understanding, from CISOs to developers to legal teams
- Strong communication, influencing, and presentation skills
- A self-starter mindset with the ability to organize, prioritize, and manage multiple activities effectively
- A collaborative, team-oriented approach with a strong customer-first mindset
- A background in cybersecurity is helpful but not required; however, a strong interest in learning and developing knowledge in the cybercrime and security space will be important
- A broad understanding of security, networking, and Internet fundamentals would be beneficial
- 33 days vacation - includes national holidays which can be worked if you prefer
- Enhanced Sick Pay from day 1, rising to 12 weeks full pay after 6 months
- 401(k) Safe Harbor Plan with employer match up to 4%
- Comprehensive private health cover, including medical, dental, vision and life assurance
- Generous enhanced Parental leave and pay entitlements
- Equity tracking scheme (eligibility criteria apply) - allowing you share in Netcraft's long term success
- Two paid Learning & Development days per year plus access to learning resources such as Udemy and Coursera to support your career
- Two Volunteering Days per year, to allow you to contribute to your wider community or charity
- Meals, snacks, and drinks provided daily in the office
- Employee Referral Bonus scheme
- Hybrid and flexible working options
- Spot reward bonus scheme to reward truly outstanding contributions
This is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply.
We're also happy to make adjustments to the hiring process to ensure every candidate can participate fully.
Please note: Netcraft does not accept unsolicited approaches from external recruiters.