What are the responsibilities and job description for the Business Operations Support Specialist position at Netceed?
Job Profile
The Business Operations Support Specialist plays a critical role in ensuring smooth, efficient, and scalable operations within our telecom distribution business. This position supports day-to-day operational activities, manages process workflows, maintains data integrity across operational systems, and collaborates cross-functionally with sales, supply chain, finance, and customer service teams. The ideal candidate is detail-oriented, highly organized, tech-savvy, and thrives in a fast-paced environment where accuracy and responsiveness are key.
Responsibilities
The Business Operations Support Specialist plays a critical role in ensuring smooth, efficient, and scalable operations within our telecom distribution business. This position supports day-to-day operational activities, manages process workflows, maintains data integrity across operational systems, and collaborates cross-functionally with sales, supply chain, finance, and customer service teams. The ideal candidate is detail-oriented, highly organized, tech-savvy, and thrives in a fast-paced environment where accuracy and responsiveness are key.
Responsibilities
- Execute and optimize daily operational processes including order management, quotes management, web order processing, RMA processing, customer engagement, marketing campaign follow up, vendor communication and other processes determined by the business.
- Monitor operational dashboards, identify bottlenecks, and escalate issues to ensure timely resolution.
- Maintain documentation on standard operating procedures (SOPs) and recommend improvements for efficiency and scalability.
- Manage and update data within ERP, CRM, and logistics platforms ensuring accuracy and consistency across systems.
- Support data audits, reporting, and reconciliations related to orders, shipments, vendor records, and customer accounts.
- Assist in system enhancements, testing, and process automation initiatives.
- Partner with inside and outside sales teams to support quoting, pricing validation, and order entry.
- Work closely with supply chain teams on inventory availability, backorder management, and distribution timelines.
- Coordinate with finance on billing accuracy, credit validations, and invoice discrepancies.
- Generate daily, weekly, and monthly operational reports including sales activity, order tracking, inventory levels, and performance KPIs.
- Analyze trends and provide insights to leadership to support decision-making and continuous improvement efforts.
- Process-driven mindset with strong problem-solving ability.
- Adaptability in a dynamic, fast-paced environment.
- Team-oriented approach with a customer-service mindset.
- Continuous improvement orientation focused on efficiency, accuracy, and scalability.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Strong communication and interpersonal skills.
- Aggressive individual with initiative and the ability to work independently as well as with a team.
- Must possess excellent communication skills written and verbal.
- Ability to instigate and manage changes within a dynamic environment is essential.
- Must be detail-oriented and capable of multi-tasking large volumes of work.
- PC experience in Windows environment required,
- Intermediate Excel knowledge necessary.
- Customer Service/Inside Sales related experience required
- Up to 25% travel may be required including nights and weekends.