What are the responsibilities and job description for the Business Operations Manager (Hybrid) position at Netceed?
Job Profile
The Business Operations Manager is responsible for managing Netceed's Business Operations and Network Solutions teams and helping maximize revenue through the program's efficiencies. A successful candidate will not only manage a successful team but also strive for process improvement.
Responsibilities
The Business Operations Manager is responsible for managing Netceed's Business Operations and Network Solutions teams and helping maximize revenue through the program's efficiencies. A successful candidate will not only manage a successful team but also strive for process improvement.
Responsibilities
- Business Operations Management
- Manage business operations lifecycle to ensure processes are running efficiently and support company goals.
- Ongoing analysis of business processes to identify improvement opportunities that drive efficiencies and revenue.
- Collaborate closely with cross-functional teams, including Sales, Purchasing, Finance, Operations, Engineering, and Product Line Management to ensure seamless communication and coordination of activities related to customer orders and account management.
- Develop, manage and measure the effectiveness of the business operations team results thru KPI's and SLA's.
- Regular monitoring of business operations processes to ensure continued improvements.
- Develop and structure root cause analysis methodology, ensuring proper traceability and resolution of action plans.
- Design sales programs for use by the customer care team based upon marketing initiatives, customer needs and industry trends.
- Provide reporting to the sales team to help drive revenue and improved customer experience.
- Team Management
- Utilize established reporting tools to manage weekly, monthly, and quarterly performance.
- Build an efficient Business Operations team that maximizes customer satisfaction and revenue.
- Meet with full team monthly to review team performance, lessons learned, share successes, and implement new monthly plans.
- Implement individual goals that align with and support company vision.
- Meet with individual team members at a standard reoccurring frequency (bi-monthly or more frequently as needed) to drill down to individual performance.
- Timely coaching and feedback to employees, including administration of performance plans and corrective action.
- Represent the organization with professionalism, integrity and customer-centric approach always.
- 5 Years of Sales Operations Management experience required.
- Proven process improvement background.
- Possess a strong understanding of inventory levels and sales trends; materials distribution/supply chain experience a plus.
- Six Sigma certification preferred.
- Knowledge of computers and relevant software applications.
- Customer service orientation with excellent telephone skills .
- Able to work in fast-paced, self-directed environment .
- Able to multi-task and strong attention to detail.
- Excellent verbal and written communication skills
- Professional personal presentation
- Decision-making, problem resolution and creative thinking skills
- Ability to travel 2-3 times per quarter
- Ability to work in a true team environment
- Ability to utilize a computer keyboard, computer monitor, and telephone.
- Must be able to read, write, and speak English.