Visitor

Job Title: Tour Guide (Visitor Relations)

Location: Mukilteo, WA 98275

Duration: 3 Months (With Possibility of Extension)

32-40 hours per week

• Shift will include all weekends - Saturdays, Sundays and holidays

• Shift normally starts at 8:00 am and ends at 6:00 pm or 6:30 pm

Job Description:

Visitor Relations Tour Guides serve as brand representatives and are responsible for learning and presenting detailed content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading interactive STEM activities such as robotics and drone experiences, and interpretation of gallery exhibits. In addition to giving tours, responsibilities involve other tour operations assignments and posts. Visitor Relations team members must demonstrate active visitor engagement and customer-focus, as well as capacity and enthusiasm for learning and sharing accurate information about products and aviation concepts. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

This opening is for full-time positions which will include work on weekends and holidays. Future of Flight is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal need, special events, and operational growth.

Primary duties:

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance brand and products. Actively creates exceptional experiences for a diverse audience.

• Creates a positive impression of The Company, reflecting values in all activities and in all contact with the public.

• Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news.

• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.

• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.

• Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.

• Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.

• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.

• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.

• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.

• Other duties as assigned.

Required Qualifications:

• 1 or more years' related work experience in a role which required strong customer service and communication skills

• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment

• Experience working in a team environment

• Proven reliability, punctuality and regular attendance

• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

• Must be able to work in standing or walking positions for up to six (6) hours per shift

Preferred Qualifications:

• Six months’ experience giving public tours and/or public speaking

• Six months’ experience with technology related to events, exhibits, or POS

• Proficient with Microsoft Office tools