Systems Support - Help Desk

Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Systems Support - Help Desk
Philadelphia, PA
6 Months contract
Rate: $25-$30/hr W2

General Description:

The User Systems Support (USS) Associate supports help desk staff and business activities including the management of individual ticket assignments, resolution of support requests, and other tasks as assigned to USS staff. USS associates may be asked to document and implement policies and procedures which drive the workflow and processes that allow the team to be most efficient and effective when supporting customers. The USS associate is expected to perform the full scope of service and support for all OCF locations (internal and external) independently as well as diagnose user problems and provide problem resolution with limited supervision.

The USS Associate will facilitate problem resolution with limited supervision. Work is performed under the general direction of LAN management team.

TYPICAL EXAMPLES OF WORK:

• Ensures all support requests are documented in the identified tracking system(s)
• Verifies that all computers, software, applications, components, etc. are available and are installed correctly
• Receives requests from users to determine error situations and technical problems; monitors tickets for successful resolution
• Determines if a failure is hardware, software, or network related; assigns problem to technician(s) based on request type, severity, urgency, and availability
• Informs users of the correct policy and procedure regarding accessing USS support services
• Document all assets (hardware, software, systems, components, warranties, subscriptions, renewals, etc.)(what it is, who it belongs to, where it is located, serial numbers, tag numbers, etc. where applicable) in the identified tracking system(s)
• Document work flow processes by creating necessary policy and procedure documents, etc.
• Verifies that all computers, software, applications, components, etc. are available and installed correctly
• Expected to provide technical service and support to all OCF locations including but not limited to PJJSC, Collocation, CUA organizations, School District of Philadelphia, Philadelphia Parks and Recreation, etc.
• Expected to have personal transportation and are familiar and comfortable traveling within the city of Philadelphia
• Expected to be flexible with scheduled work hours (e.g., nights, weekends, etc.) and available for on-call work when necessary
• Performs related work as required

ABILITY TO :

• Establish and maintain working relationships with departmental associates
• Evaluate computing equipment and make recommendations to management based on cost, efficiency and compatibility with existing systems
• Troubleshoot and diagnose malfunctions and perform necessary minor maintenance and repair tasks to make computing equipment functional; without affecting warranty if applicable
• Evaluate and analyze network related problems for computing equipment, peripheral and communications hardware problems
• Modify network computing equipment and other peripheral devices to meet changing needs of users
• Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces
• Able to support and travel within the city of Philadelphia to support all OCF locations
• Must be flexible with work schedule (e.g., nights, weekends, etc.) and availability for on-call duties when necessary

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Thanks and Regards,
Aman Sharma
Sr. IT Recruiter
Net2Source Inc.
Global HQ Address – 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024
Office: (201 ) 340-8700 x 504 | Cell: (201) 255-6522 | Fax: (201) 221-8131|
Email: Aman.sharma@net2source.com
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn