Help Desk/Systems Support

HELP DESK/SYSTEMS SUPPORT

Archer & Greiner, P.C., a full-service law firm, is seeking a Help Desk/Systems Support professional to join our Information Services team.  For over 95 years, the firm has provided litigation and transactional legal services to a diverse client base, including Fortune 100 corporations, small and middle-market companies, closely held businesses, and individuals with nine offices serving clients across a wide range of industries.

This position will be onsite in our Voorhees, NJ office, Monday through Friday (hours will vary), and includes participation in a rotating support schedule with evening coverage approximately every three weeks and limited weekend on-call responsibilities.  The ideal candidate will be highly motivated and bring strong customer service and relationship-building skills, with the ability to work both independently and collaboratively in a fast-paced legal environment supporting attorneys and professional staff.

Key Responsibilities

• Provide telephone and in-person support to resolve issues related to software, hardware, and data management systems, including iManage
• Serve as the initial point of contact for software and technical troubleshooting requests
• Identify, troubleshoot, and resolve issues involving desktop applications and data management systems
• Support attorneys and staff with Microsoft Office applications, document workflows, and legal technology tools
• Maintain a high level of responsiveness and professionalism when handling time-sensitive requests
• Participate in special projects and perform additional duties as assigned

Qualifications

• 2–5 years of IT support experience, preferably within a law firm or professional services environment
• Basic understanding of legal documents and document management systems
• Advanced proficiency with Microsoft Word and Excel, Kofax PDF, and iManage
• Strong customer service skills, particularly in a fast-paced, deadline-driven environment
• Excellent organizational skills with strong attention to detail and ability to prioritize workload effectively
• Ability to work collaboratively and communicate effectively with all levels of personnel, including attorneys and management
• Excellent written and verbal communication skills

Additional Expectations

• Ability to handle sensitive and confidential information with discretion

·        Commitment to delivering reliable, high-quality support in a multi-office environment

Why Join Our Team

• Be part of a well-established, respected law firm with over 95 years of history and a strong regional presence
• Join a collaborative Information Services team that supports a dynamic, multi-office environment
• Gain hands-on experience with legal technology, including document management systems and industry-specific applications
• Work closely with attorneys and professional staff in a fast-paced, professional services setting
• Opportunities to develop technical and problem-solving skills across a broad range of systems and user needs

Salary and Benefits

• The salary range for this position is $47,000.00- $60,000.00.
• Archer & Greiner offers a comprehensive benefits package, including health, dental, vision, 401(k), paid time off, short-term and long -term disability, life insurance, and parental leave.

Interested candidates should email resumes to Christine Ronketty, Human Resources Assistant, Archer & Greiner, P.C., 1025 Laurel Oak Road, Voorhees, NJ 08043, or email recruit@archerlaw.com.

Archer & Greiner P.C. is an equal opportunity employer:  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.