What are the responsibilities and job description for the Information Technology Help Desk Technician position at Net2Source (N2S)?
Job Title: Hardware Technician I (NOC analyst)
Location: Bartlesville, OK 74004
Duration: 6 months contract with possible extension
Work Schedule:
- Day Shift: On-site.
- Night Shift: Remote.
- Schedule: Rotating 12-hour and 11-hour shifts.
- Weekend: One day per weekend (Sat or Sun).
Job Description:
NOC analyst providing network and infrastructure monitoring, incident response, and escalation support to help maintain uptime across critical systems.
Key Responsibilities:
- Monitor network, server, and infrastructure alerts across a 24x7 NOC environment
- Identify, triage, and respond to incidents to minimize downtime
- Perform first level troubleshooting and escalate to engineering teams as needed
- Maintain and update runbooks and monitoring documentation
- Support change management and scheduled maintenance windows
- Communicate incident status to stakeholders in a timely manner
- Man conference bridges for Problem Management
Required Qualifications:
- Familiarity with monitoring tools
- Basic understanding of networking fundamentals, including TCP/IP, routing, and switching
Preferred Qualifications:
- CCNA or similar networking certification
- Experience supporting energy or utilities sector environments
- Experience with ServiceNow
- Prior experience in a NOC or network operations environment