What are the responsibilities and job description for the Help Desk Technician position at Fuse3 Solutions?
Position: Help Desk Technician
Fuse3 Solutions is seeking a customer-focused Help Desk Technician to provide technical support and assistance to end users across a client's organization. This role serves as the first point of contact for IT-related issues and is responsible for troubleshooting hardware, software, network, and system problems while delivering exceptional customer service.
The ideal candidate is a strong communicator with a passion for technology, problem-solving, and helping users resolve technical issues efficiently.
Responsibilities
To see this and other jobs please visit: http://fuse3solutions.com/
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Fuse3 Solutions is seeking a customer-focused Help Desk Technician to provide technical support and assistance to end users across a client's organization. This role serves as the first point of contact for IT-related issues and is responsible for troubleshooting hardware, software, network, and system problems while delivering exceptional customer service.
The ideal candidate is a strong communicator with a passion for technology, problem-solving, and helping users resolve technical issues efficiently.
Responsibilities
- Provide first-level technical support for hardware, software, network, and application issues.
- Respond to help desk tickets, phone calls, emails, and walk-up requests in a timely manner.
- Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and peripheral equipment.
- Install, configure, and maintain computer hardware and software.
- Create, manage, and update user accounts, passwords, and access permissions.
- Document support requests, resolutions, and system changes within the ticketing system.
- Escalate complex technical issues to higher-level IT support personnel when necessary.
- Assist with workstation deployments, upgrades, and equipment replacements.
- Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
- Maintain inventory of IT equipment and technology assets.
- Assist with onboarding and offboarding processes, including equipment setup and user provisioning.
- Educate users on technology best practices and security awareness.
- Associate degree in Information Technology, Computer Science, or related field preferred.
- 1 years of Help Desk, Technical Support, Desktop Support, or IT Support experience preferred.
- Working knowledge of Windows operating systems and Microsoft 365.
- Experience supporting desktop hardware, printers, mobile devices, and common business applications.
- Familiarity with Active Directory, user account administration, and ticketing systems is preferred.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service abilities.
- Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
- Experience with Active Directory and Azure Active Directory.
- Familiarity with Microsoft Intune, SharePoint, and Teams administration.
- Knowledge of cybersecurity best practices.
- CompTIA A , Network , or similar certifications are a plus.
- Experience with remote support tools and IT service management platforms.
- Ability to lift and move computer equipment up to 25 pounds.
- Ability to work at a computer workstation for extended periods.
- Occasional travel between office locations may be required.
To see this and other jobs please visit: http://fuse3solutions.com/
#ind123
#tul
Salary : $42,000 - $55,000