What are the responsibilities and job description for the Help Desk Support Specialist position at T-Town Tech?
Help Desk Technician
T-Town Tech is a Tulsa-based managed IT and cybersecurity company helping businesses stay secure, productive, and resilient. We focus on proactive support, strong security, and dependable service, giving our clients confidence that their technology is being thoughtfully managed.
The Role
We’re hiring a full-time Help Desk Technician for a hybrid position based in Tulsa, OK.
You’ll be the first point of contact for many client support requests, troubleshooting hardware, software, Microsoft 365, connectivity, and everyday IT issues. You’ll also assist with workstation setup, software deployment, basic networking, documentation, and escalation of more complex problems.
What We’re Looking For
* Strong troubleshooting and problem-solving skills
* Experience supporting Windows desktops and common business applications
* Basic hardware, networking, and computer repair knowledge
* Excellent customer service and communication skills
* Ability to document work clearly and accurately
* Comfortable learning new technologies and asking for help when needed
* Previous IT or help desk experience is beneficial, but not required
We’re looking for someone who is dependable, curious, technically capable, and genuinely enjoys helping people solve problems.