What are the responsibilities and job description for the Desktop Support Engineer position at Net2Source (N2S)?
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
Please go through below JD and If you are interested, kindly forward your resume to Prashant.singh@net2source.com. We will review your profile and get back to you at the earliest.
Role: Desktop Support
Work Location: Onsite - Warsaw, IN 46581
Hire Type: 11 Monts Contract
Pay Rate: $30/hr. on W2
Pay Cycle: Weekly
Top Skills Required:
1. Initiative. Must be able to think on their feet, adapt quickly to changing situations, take initiative in resolving issues, provide regular status updates, and escalate for assistance when necessary. .
2. High emotional intelligence with strong communication skills. Must be able to have face to face conversations with a variety of personnel and levels.
3. Great troubleshooting and diagnostic skills in identifying root causes and ability to resolve problems proactively.
This role requires an experienced L2 tech background. Life Sciences / Healthcare background is a plus. Ability to take initiative to resolve issues, even when there is ambiguity, to find the solution, keep the customer updated, and properly document tickets are all extremely important in this role.
Job Description/ Responsibilities:
• Must have strong troubleshooting skills across multiple technologies
• Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop software using approved tools
• Troubleshoot operating system
• Troubleshoot connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution detail
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required
• Participate in projects
• Strong understanding and skills in SLA, KPI Management
• Must be able to walk long distances
• Must be able to lift up to 50 lbs without assistance
Regards,
Prashant Singh
Sr. Account Manager - Enterprise Business
Net2Source Inc.
(201) 285 5087
Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873
LinkedIn: https://www.linkedin.com/in/prashant-singh-b1b23526
Salary : $30