What are the responsibilities and job description for the HVAC Associate - Customer Service position at NEST?
HVAC Associate
Location: Bonita Springs, FL
Mid-shift, one weekend day required
Fast-paced role. Big impact. Strong benefits.
If you enjoy solving problems, communicating with clients and service providers, and keeping operations running smoothly—this could be your next move.
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.
We believe great service starts with great people—and we invest in teams that care about doing things right.
What You’ll Do
As an HVAC Associate, you’ll play a key role in supporting clients, Independent Service Providers (ISPs), and internal teams to ensure HVAC services are scheduled, dispatched, completed, and documented accurately. You’ll help keep work orders moving, maintain strong communication across teams, and ensure service levels are met nationwide.
- Interact professionally with NEST team members, NEST of Florida, 20 Digits Technology, ISPs, and clients
- Communicate daily via phone, email, text, and messaging platforms
Receive and respond to work order inquiries from clients, providers, and internal teams - Ensure client satisfaction through timely, detailed responses to service requests and issues
- Maintain and meet all external client SLAs by prioritizing work appropriately
- Dispatch ISPs for HVAC services and update all parties accordingly
- Schedule services with providers and client locations
- Follow up and confirm completed services with ISPs and locations
- Gather required paperwork, signed work orders, and invoices for billing
- Maintain accurate notes and updates in System Z
- Monitor work order health and ensure nothing falls through the cracks
- Understand System Z terminology, grids, and work order statuses
- Ensure all details needed for dispatching, quoting, and NTE adjustments are collected
- Support onboarding and hiring of new ISPs for coverage across the U.S.
- Identify provider performance issues and escalate when needed
- Meet departmental KPIs and quality standards
- Maintain professional phone and email communication at all times
- Support new programs, projects, and high-visibility work orders
- Provide backup support to other departments during high-volume periods
- Keep organized documentation so all parties stay informed
Busy? Absolutely. Boring? Never.
Who Thrives in This Role
- Organized multitaskers who can manage multiple work orders at once
- Strong communicators who remain professional with clients and providers
- Team players who collaborate across departments
- Problem-solvers who can think quickly and make decisions
- Detail-oriented individuals who enjoy process and structure
Requirements:
High school diploma or GED
1–2 years of customer service or facility management experience
Strong phone, email, and customer service skills
Intermediate computer skills and ability to learn internal systems
Pay & Perks
Starting at $20/hr
Bonus opportunities
40 hours Vacation 32 hours Personal (Year 1)
40 hours Paid Sick Time
Medical plans – NEST helps cover the cost
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP)
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement & philanthropic events
Our Values
Innovation: Delivering real cost-saving strategies through technology and operational excellence
Helping: Supporting our clients, communities, service providers, and employees
Together: Building trusted partnerships through respect, teamwork, and exceptional service
Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.
Pre-Employment Requirements
Before officially joining NEST, candidates must successfully complete:
A pre-employment skills assessment
Background check
Drug screening
If you want solid pay, great benefits, and a role where your work makes a real difference every day—apply today.
We can’t wait to meet you.