What are the responsibilities and job description for the Customer Service - Vendor Sourcing position at NEST?
Sourcing Associate
Location: Sewell, NJ
8AM-5PM - Monday to Friday
Starting at $20/hour Bonus Potential
Fast-paced role. Big impact. Strong benefits.
If you enjoy building relationships, solving problems, and being the bridge between clients, service providers, and internal teams—this could be your next move.
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.
We believe great service starts with great people—and we invest in teams that care about doing things right.
What You’ll Do
As a Sourcing Associate, you’ll be the glue that connects NEST with our Independent Service Providers (ISPs) across the U.S., ensuring service excellence and strong partnerships.
- Build and maintain professional relationships with ISPs, internal teams, and clients
- Source qualified ISPs using tools like Apptivo Leads, System Z, LinkedIn, Thumbtack, and more
- Ensure ISPs have the experience and equipment to deliver top-notch service
- Educate ISPs on compliance requirements, contracts, insurance, and our service portals
- Onboard new ISPs and support coverage needs across the country
- Negotiate ISP pricing and monitor gross profit to keep services profitable
- Troubleshoot ISP-related issues and escalate when necessary
- Track and manage work orders in System Z to ensure nothing falls through the cracks
- Confirm services with ISPs and clients for recurring and scheduled work
- Review and address ISP compliance reports, payment status, and performance metrics
- Support new programs, project rollouts, and high-visibility work orders
- Collaborate with Quality Assurance and management to solve problems and improve processes
- Provide backup coverage for teammates during high-volume periods
- Maintain professional, courteous communication via phone, email, and conference calls
- Keep detailed notes and documentation to ensure all parties are informed
Busy? Absolutely. Boring? Never.
Who Thrives in This Role
- Relationship builders who enjoy connecting with people and creating solutions
- Organized multitaskers who stay cool under pressure
- Strong communicators who maintain professionalism in every interaction
- Problem-solvers who can think on their feet and work independently
Requirements:
- High school diploma or GED
- 1–2 years of customer service or facility management experience
- Comfortable using computers and learning new systems
Pay & Perks
- Starting at $20/hr
- Bonus opportunities
- 40 hours Vacation 32 hours Personal (Year 1)
- 40 hours Paid Sick Time
- 6 Paid Holidays
- Medical plans – NEST helps cover the cost
- 401(k) with company match
- Employer-paid life insurance ($15,000)
- Employee Assistance Program (EAP)
- Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
- Company-sponsored engagement & philanthropic events
Our Values
- Innovation: Delivering real cost-saving strategies through technology and operational excellence
- Helping: Supporting our clients, communities, service providers, and employees
- Together: Building trusted partnerships through respect, teamwork, and exceptional service
Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.
Pre-Employment Requirements
Before officially joining NEST, candidates must successfully complete:
- A pre-employment skills assessment
- Background check
- Drug screening
If you want solid pay, great benefits, and a role where your work makes a real difference every day—apply today.
We can’t wait to meet you.