IT Manager, Infrastructure

Job Description - IT Manager, Infrastructure
Position Information
Title:
IT Manager - Infrastructure

Department:
IT

Location:
Chandler, AZ

Reports to:
VP of Information Technology

Direct Reports:
3

General Purpose of the Role
The IT Manager - Infrastructure oversees the company's global IT environment and ensures high performance, reliability, and availability across all systems. This role manages all core infrastructure components including endpoints, servers, cloud environments, data storage, voice systems, and user technology needs. The manager leads a team responsible for timely support response, troubleshooting, and issue resolution across both corporate and manufacturing operations. This position also works closely with Network, Security, and Applications teams to maintain uptime, improve processes, and support overall business efficiency.

Key Responsibilities

• Maintain secure, stable IT infrastructure and ensure adherence to company policies and operational controls.
• Oversee daily support activities across servers, cloud systems, data storage, and infrastructure technologies.
• Ensure strong disaster recovery, backup practices, and long-term system reliability through standard processes.
• Set goals and performance metrics for the Infrastructure team and manage progress against expectations.
• Ensure timely resolution of support requests through the Helpdesk and coordinate repair or escalation efforts across IT.
• Manage vendor relationships and negotiate contracts for infrastructure services and technology solutions.
• Lead, develop, and mentor a high-performing technical team.
• Promote a security-first mindset and champion best practices for protecting internal and customer data.
• Support continuous improvement by developing standard operating procedures and optimizing system performance.
• Collaborate with business and IT leaders to minimize downtime and improve operational outcomes.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 10 years of combined business, consulting, or IT leadership experience.
• Strong foundation in Infrastructure with working knowledge of Network, Security, and Applications, including SAP in a manufacturing environment.
• Microsoft certifications (MCSE, MCSA) and server/SQL-related credentials preferred.
• Experience leading or supporting global teams across multiple regions.
• Demonstrated success in hands-on infrastructure management, vendor oversight, and complex problem solving.
• Proven experience managing Microsoft-based environments, cloud services, Active Directory, and collaboration platforms.
• Background supporting manufacturing operations is highly desirable.

Knowledge & Competencies

• Strong knowledge of infrastructure support services, monitoring, performance management, and multi-platform environments.
• Proficiency with Nutanix, VMware, Active Directory, Veeam, Windows Server, networking tools, Azure, and Intune.
• Experience working with SAP ECC or S/4.
• Ability to design and implement scalable infrastructure solutions that meet business needs.
• Experience managing IT infrastructure budgets and achieving cost-efficiency.
• Strong project coordination skills for infrastructure programs and cross-functional initiatives.
• Understanding of regulatory and compliance requirements such as GDPR and SOX.

Personal Attributes

• Strong troubleshooting skills and the ability to quickly learn new technologies.
• Skilled people leader with the ability to coach and develop team members.
• Clear and confident communicator, able to explain technical concepts to non-technical audiences.
• Strong judgment, accountability, and decision-making ability.
• Collaborative working style with the ability to influence across teams.
• High integrity and professionalism.

Work Conditions

• Ability to work in both office and manufacturing floor environments.
• Ability to travel domestically and internationally as needed.
• Ability to participate in rotational on-call support for a 24/7 operation and respond outside normal business hours.

**Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.**